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- Tasks: Support the day-to-day running of our supported housing services and ensure customer wellbeing.
- Company: Riverside, a unique housing association enhancing lives for 90 years.
- Benefits: Competitive salary, 28 days holiday, flexible working, and personal development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and understanding of supporting vulnerable individuals.
- Other info: Inclusive workplace with a commitment to diversity and guaranteed interviews for disabled applicants.
The predicted salary is between 21600 - 29500 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Support Assistant
You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
About you
We are looking for someone with:
- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Support Assistant employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Riverside. A personal recommendation can really make your application stand out.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and mission. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team and contribute to our community.
✨Tip Number 3
Practice common interview questions related to supporting vulnerable people. Think about your own experiences and how they relate to the role of a Support Assistant. We love hearing real-life stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining Riverside.
We think you need these skills to ace Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Assistant role. Highlight any relevant experience you have in customer-facing environments and supporting vulnerable individuals. We want to see how your background aligns with our mission at Riverside!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can make a difference at Riverside. Be genuine and let your personality come through – we love to see that!
Showcase Your Values: At Riverside, we value inclusivity and support for our customers. In your application, share any personal experiences or values that resonate with our mission. This helps us see how you fit into our team culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Riverside Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Assistant role. Familiarise yourself with the key responsibilities, such as supporting customers and logging incidents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
When discussing your background, highlight any relevant experiences you've had in customer-facing roles or working with vulnerable individuals. If you have personal experiences that relate to the job, don’t hesitate to share them. This can demonstrate empathy and understanding, which are crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like for a Support Assistant. This shows that you’re engaged and eager to learn more about how you can contribute to Riverside.
✨Showcase Your Values
Riverside values inclusivity and community support, so be sure to express how your personal values align with theirs. Talk about your commitment to making a positive impact and how you can contribute to enhancing the everyday lives of customers. This will resonate well with the interviewers.