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- Tasks: Support residents with housing management and assist the General Manager in building maintenance.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy competitive pay, flexible working, 28 days holiday, and investment in your personal development.
- Why this job: Join a diverse team making a real impact in people's lives and communities.
- Qualifications: Experience in housing management, customer service, and strong communication skills are essential.
- Other info: Riverside values diversity and offers guaranteed interviews for applicants with disabilities.
The predicted salary is between 31852 - 44600 £ per year.
Contract Type: Permanent
Salary: £31,852.14 per annum
Working Hours: Full Time – 37.5 Hours
Working Pattern: Working 5 days out of 7
Location: Leacroft, Canning Town, Newham
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Scheme Housing Coordinator:
The purpose of this role is to provide a customer focused housing management service to the residents, to help them maintain their tenancy and to support the General Manager with the management and maintenance of the building.
About you
- Knowledge and experience of housing and facilities management including voids, lettings, Housing Benefit and rent arrears
- Knowledge and experience of hospitality and customer service
- Literacy and numeracy skills with ability to communicate effectively in person, by phone or in writing with a range of people
- Strong customer focus skills and committed to innovating high quality service delivery
Why Riverside?
One Housing is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Housing Coordinator
✨Tip Number 1
Familiarise yourself with the specific housing management practices mentioned in the job description, such as voids and lettings. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality when networking or during interviews. This will show that you have the strong customer focus skills they are looking for and can relate to the residents effectively.
✨Tip Number 3
Research Riverside's values and recent initiatives. Being able to discuss how your personal values align with theirs will make a positive impression and show your genuine interest in contributing to their mission.
✨Tip Number 4
Prepare questions about the role and the team dynamics at Riverside. Asking insightful questions not only shows your enthusiasm but also helps you assess if the company culture is the right fit for you.
We think you need these skills to ace Scheme Housing Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing and facilities management, customer service, and any specific skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Share specific examples of how your past experiences align with the responsibilities of a Scheme Housing Coordinator, particularly in customer-focused service delivery.
Highlight Your Skills: Emphasise your literacy and numeracy skills, as well as your ability to communicate effectively. Provide examples of situations where you successfully managed tenant relationships or resolved issues, showcasing your strong customer focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Riverside Group
✨Understand the Role
Make sure you thoroughly read the job description for the Scheme Housing Coordinator position. Familiarise yourself with the key responsibilities and required skills, such as housing management and customer service, so you can demonstrate your understanding during the interview.
✨Showcase Relevant Experience
Prepare examples from your past work that highlight your knowledge of housing and facilities management. Discuss specific situations where you've successfully managed voids, lettings, or dealt with rent arrears to illustrate your capabilities.
✨Emphasise Customer Focus
Since the role is heavily customer-oriented, be ready to discuss how you prioritise customer satisfaction. Share instances where you've gone above and beyond to support residents or improve service delivery, showcasing your commitment to high-quality service.
✨Ask Insightful Questions
Prepare thoughtful questions about Riverside's approach to housing management and community support. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
