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- Tasks: Support retirement living by assisting customers and managing daily operations across multiple schemes.
- Company: Riverside is a leading housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Guaranteed interview for applicants with disabilities who meet minimum requirements.
The predicted salary is between 20600 - 28600 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum (pro rata)
Working Hours: Part time 30 hours per week
Working Pattern: Monday to Friday - 8:30am - 3pm
Location: Bushell Court CH43 1UX and working across Ormerod Court CH63 7RZ & Acorn Close CH63 8RH across the Wirral area
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Retirement Living Assistant:
- You will be working across multiple schemes within the Wirral area and you will be the initial point of contact for customers & contractors.
- You will be responsible for monitoring the PIRs, accounting for customers welfare and completing all Health & Safety assessments across your schemes.
- You will facilitate customer meetings and customer engagement activities, ensuring all communications have been recorded on our Internal systems.
- You will also be expected to cover if staff are on Annual leave/Sickness.
- There are 12 schemes on the Wirral/South Wirral patch and you will be the main point of contact for customers and external partners.
- You will act as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.
About you:
- Experience of working in a customer focussed environment
- Strong communication skills
- Previous experience of working with vulnerable and/or older people
- Excellent computer skills including proficiency in Microsoft Office
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Role Profile:
- Act as an initial point of reference on the phone or in a reception area as required.
- Assist in the provision of comprehensive housing management including working with tenancy agreements.
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
- Promote and encourage a high level of customer involvement, consultation and communication.
- Monitor standards of maintenance and cleanliness by conducting regular site inspections.
- Have the ability to use appropriate IT systems and maintain professional and timely records.
- Adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Monitor and meet relevant health and safety standards in properties.
- Monitor the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
- Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- Travel, within a reasonable distance, to provide cover to other schemes as required.
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
- Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation.
Retirement Living Assistant employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to enhancing the everyday for customers will help you align your approach during interviews and discussions, showcasing your enthusiasm for their work.
✨Tip Number 2
Highlight any experience you have working with vulnerable or older people. Be prepared to share specific examples of how you've positively impacted their lives, as this will demonstrate your suitability for the role.
✨Tip Number 3
Brush up on your communication skills. Since you'll be the first point of contact for customers and contractors, practice clear and empathetic communication techniques to ensure you can handle various situations effectively.
✨Tip Number 4
Get to know the local area of Wirral where you'll be working. Familiarity with the community and its resources can help you provide better support to residents and show your commitment to the role during the interview process.
We think you need these skills to ace Retirement Living Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and working with vulnerable or older people. Use specific examples that demonstrate your communication skills and ability to maintain confidentiality.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Mention how your values align with theirs and provide examples of how you can contribute to enhancing the everyday lives of customers.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any other IT systems you are familiar with. Discuss your organisational skills and experience in maintaining records securely, as these are crucial for the role.
Showcase Your Teamwork: Since the role involves working as part of a team, include examples of past experiences where you collaborated effectively with others. Highlight your ability to support colleagues and contribute to a positive work environment.
How to prepare for a job interview at Riverside Group
✨Show Your Customer Focus
As a Retirement Living Assistant, you'll be the first point of contact for customers. Highlight your experience in customer service and how you've successfully engaged with vulnerable or older people in previous roles.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare examples of how you've communicated clearly and professionally in past positions, especially in challenging situations or when dealing with sensitive information.
✨Familiarise Yourself with Health & Safety Standards
Since you'll be responsible for monitoring health and safety assessments, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure compliance and promote safety within the schemes.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with colleagues and covering for others when needed. Share experiences that showcase your ability to work well in a team and adapt to changing circumstances, demonstrating your commitment to providing 'best practice'.
