Retirement Living Assistant

Job Title: Retirement Living AssistantContract Type: Permanent Salary: £24,627 per annumWorking Hours: 37.5 hours per week, full timeWorking Pattern: Monday to FridayLocation: Liverpool, United KingdomIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Retirement Living AssistantThis role is based across 3 schemes in Liverpool:

• Alexandra Court on Princess Avenue, L8
• St. Anne's in Old Swan, L13
• Derwent Road West in Old Swan, L13

You will travel to each scheme depending on the business needs each week.Customers living at the schemes are aged 55 and over and have diverse backgrounds.You will act as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’.  You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.About youWe are looking for someone with:

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Working to deadlines
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays 
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.