People Services Administration Team Leader

Job Title: People Services Administration Team LeaderContract Type: Permanent/HybridSalary: £33,736.16 (£36,445.76 is achieved after 12months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday to FridayLocation: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we also recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a People Services Administration Team LeaderIn this role you will Lead, co-ordinate, plan and support the delivery of first line support to colleagues and managers on all areas of the recruitment process including knowledge of Oracle System, onboarding process, terms and conditions and advising on recruitment policy and processes, providing a ‘once and done’ resolution. Ideally in this role you will manage the team’s work plans, service performance and technical capability to achieve cyclical and project activity. Adherence to service level agreements and customer satisfaction standards in addition to increasing service capability through coaching and guidance to People Services Administrators will also be required.About youWe are looking for someone who has:

• Recruitment or Shared Services experience of managing in front-line HR transactional services and rules-based advice across recruitment and employee life cycle.  
• A proven track record of coordinating and delivering recruitment, transactional HR advice and support within a diverse and unionised organisation.
• Experience of successful resource and activity planning, ideally within a shared service environment working across multiple teams to ensure effective service delivery.
• Proven track record of interpreting and applying recruitment policy (eg, right to work).
• Excellent leadership, coaching and feedback skills with evidence of developing multi skilled operational teams in a high-volume environment.
• Ability to work toward strict deadlines with accuracy.

Why Riverside?We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.