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- Tasks: Be the friendly face and voice of our night security team, ensuring safety and support.
- Company: Join Riverside, a leading housing association dedicated to enhancing lives and communities for 90 years.
- Benefits: Enjoy competitive pay, flexible hours, 28 days holiday, and investment in your personal development.
- Why this job: Make a real impact in your community while working in a diverse and inclusive environment.
- Qualifications: Customer service experience and basic IT skills are essential; training will be provided.
- Other info: Night shifts on Thursday, Friday, and Saturday; apply early as positions may close quickly.
The predicted salary is between 19600 - 29300 £ per year.
Contract Type: Permanent
Salary: £24,627 (pro rata) plus 10% Night Allowance, per annum (pro rata)
Working Hours: Part Time 28.1 hours
Working Pattern: Night shifts (09:30PM- 7:30AM) Thursday, Friday and Saturday
Location: Hardwick House, Middlesbrough
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Night Concierge and Security Assistant:
- You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
- Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered.
- You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.
About you:
- Experience of working in a customer focused environment.
- Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
- Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Night Concierge & Security Assistant employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Security Assistant
✨Tip Number 1
Familiarise yourself with the specific security systems and protocols that Riverside uses. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a night-time or security context. Be ready to share specific examples of how you've handled challenging situations or provided excellent service, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your flexibility regarding working hours. Since the role requires night shifts, showing that you are adaptable and willing to meet the needs of the business will make you a more attractive candidate.
✨Tip Number 4
Research Riverside's commitment to diversity and inclusion. Being able to articulate how you align with these values and how you can contribute to a positive workplace culture will set you apart from other candidates.
We think you need these skills to ace Night Concierge & Security Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved security or safety responsibilities. Use keywords from the job description to demonstrate your fit for the Night Concierge and Security Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Mention specific experiences that showcase your ability to work in a customer-focused environment and your commitment to equal opportunities.
Highlight IT Skills: Since the role requires basic proficiency in Microsoft Office and a willingness to learn new IT systems, be sure to mention any relevant IT skills you possess. Provide examples of how you've used these skills in past roles.
Show Flexibility: Emphasise your ability to work flexible hours, especially night shifts. If you have experience with lone working or adapting to changing schedules, include this in your application to demonstrate your suitability for the role.
How to prepare for a job interview at Riverside Group
✨Showcase Your Customer Service Skills
As a Night Concierge and Security Assistant, you'll be the first point of contact for residents and visitors. Be prepared to share specific examples from your past experiences that highlight your ability to provide excellent customer service, especially in challenging situations.
✨Demonstrate IT Proficiency
Since the role requires basic IT skills, brush up on your knowledge of Microsoft Office, particularly Word and Excel. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles or how you plan to learn new systems.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety policies relevant to security roles. Be prepared to discuss how you would handle incidents or anti-social behaviour, as well as your commitment to maintaining a safe environment for everyone.
✨Emphasise Flexibility and Commitment
This position involves night shifts and potentially lone working. Highlight your willingness to work flexible hours and your commitment to meeting the needs of both customers and the business. Share any previous experiences where you adapted to changing schedules or worked independently.
