Night Concierge and Security Assistant
Night Concierge and Security Assistant

Night Concierge and Security Assistant

Maidstone Full-Time 25673 - 25673 £ / year (est.) No home office possible
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Riverside Group

At a Glance

  • Tasks: Be the friendly face of security, ensuring safety and support during night shifts.
  • Company: Join Riverside, a housing association dedicated to enhancing communities for 90 years.
  • Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
  • Other info: Diversity and inclusion are at our core; everyone is welcome here.
  • Why this job: Make a real difference in people's lives while gaining valuable experience.
  • Qualifications: Customer service experience and basic IT skills are essential.

The predicted salary is between 25673 - 25673 £ per year.

Job Description

Job Title: Night Concierge and Security AssistantContract Type: PermanentSalary: £25,673.65 per annum, Plus 10% Night AllowanceWorking Hours: 37.5 Hours per weekWorking Pattern: Night shift rota including bank holidays and weekendsLocation: Lily Smith House, MaidstoneIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Night Concierge and Security AssistantYou will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.  Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered. You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.About youWe are looking for someone with:•    Experience of working in a customer focused environment•    Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required•    Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.•    Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone workingWhy Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:•    Competitive pay & generous pension •    28 days holidays plus bank holidays •    Flexible working options available•    Investment in your learning, personal development and technology•    A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered

Night Concierge and Security Assistant employer: Riverside Group

Riverside is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. As a Night Concierge and Security Assistant at Lily Smith House in Maidstone, you will benefit from competitive pay, generous holiday allowances, and opportunities for personal development, all while playing a vital role in enhancing the lives of our customers. Join us to be part of a dedicated team that values diversity and empowers its employees to thrive.
Riverside Group

Contact Detail:

Riverside Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Concierge and Security Assistant

✨Tip Number 1

Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing sector. A personal recommendation can make all the difference when you're applying for roles like Night Concierge and Security Assistant.

✨Tip Number 2

Prepare for the interview by researching Riverside's values and mission. Show us that you’re not just looking for any job, but that you genuinely want to contribute to our community-focused work. Tailor your answers to reflect how you align with our goals!

✨Tip Number 3

Practice common interview questions related to customer service and security. Think about scenarios where you've demonstrated your skills in these areas. We want to hear about your experiences and how you handle challenges!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining Riverside and making a positive impact in our communities.

We think you need these skills to ace Night Concierge and Security Assistant

Customer Service Skills
IT Skills
Microsoft Office Proficiency
Health and Safety Awareness
Security Systems Implementation
Incident Reporting
Anti-Social Behaviour Management
Flexible Working Ability
Communication Skills
Problem-Solving Skills
Attention to Detail
Commitment to Equal Opportunities

Some tips for your application 🫡

Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant IT skills. Keep it clear and concise, and don’t forget to tailor it to the Night Concierge and Security Assistant role.

Write a Compelling Cover Letter: This is your chance to show us your personality! Explain why you’re excited about the role and how your values align with Riverside’s mission. Be sure to mention any specific experiences that demonstrate your commitment to safety and customer service.

Show Off Your Flexibility: Since this role involves night shifts and flexible hours, let us know how you can adapt! Share any previous experiences where you’ve successfully worked outside of normal hours or managed changing schedules.

Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to attach your CV and cover letter right there. Don’t wait too long, as applications may close early!

How to prepare for a job interview at Riverside Group

✨Know Your Role Inside Out

Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge and Security Assistant. Familiarise yourself with the job description and think about how your past experiences align with the tasks you'll be handling, like monitoring access and implementing security systems.

✨Showcase Your Customer Service Skills

Since this role is customer-focused, prepare examples from your previous jobs where you provided excellent service. Think about situations where you resolved issues or helped someone feel safe and welcome, as these stories will resonate well with the interviewers.

✨Brush Up on IT Skills

As the job requires basic proficiency in Microsoft Office and other IT systems, take some time to refresh your skills. Be ready to discuss your experience with these tools and express your willingness to learn any specific systems used at Riverside.

✨Emphasise Flexibility and Commitment

Highlight your ability to work flexible hours and your commitment to equal opportunities. Share any relevant experiences that demonstrate your adaptability and dedication to promoting a safe and inclusive environment, which is crucial for this role.

Night Concierge and Security Assistant
Riverside Group
Location: Maidstone
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