At a Glance
- Tasks: Support customers via phone, email, and digital platforms while solving problems creatively.
- Company: Join a values-driven organisation focused on exceptional customer service.
- Benefits: Competitive salary with potential for increase, full-time hours, and supportive work culture.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives by providing trusted support and solutions.
- Qualifications: Strong communication skills and a passion for helping others.
Contract Type: Fixed Term Contract - 6 Months
Salary: £27,726.42 (£30,472.75 is achieved after 12 months successful performance in the role)
Working Hours: Full Time - 35 hrs per week
Working Pattern: Shift Rotation 3 (Afternoon - Evening)
Location: To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
A Day in the Life:
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants
- Work in collaboration with other internal and external teams to provide effective outcomes
- Have the confidence to handle challenging calls including customer dissatisfaction and complaints
- Accurately recording and maintaining customer records on our CRM system
- Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
- Have a good working knowledge of our policies and procedures
- Liaising with other areas of the wider business to ensure speedy resolutions
- Be a trusted point of contact for providing advice on various matters
Customer Training Consultant in London employer: Riverside Group
Riverside is an exceptional employer that prioritises the growth and well-being of its employees while making a meaningful impact in the community. With a strong commitment to diversity and inclusion, competitive pay, generous benefits, and opportunities for personal development, Riverside fosters a supportive work culture that empowers individuals to thrive. Located in Liverpool's Speke area, the hybrid working model allows for flexibility, ensuring a balanced work-life experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Consultant in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Riverside Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Riverside Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Riverside Group.
How to prepare for a job interview at Riverside Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Riverside Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Riverside Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
