At a Glance
- Tasks: Train colleagues on Salesforce, ensuring smooth adoption and effective use of the platform.
- Company: Riverside, a housing association dedicated to enhancing communities and lives.
- Benefits: Competitive salary, generous pension, 25 days holiday, and flexible working options.
- Other info: Join a dynamic team focused on community support and personal development.
- Why this job: Make a real impact by supporting change and improving user experiences with innovative solutions.
- Qualifications: Experience in Salesforce training and managing business change in complex organisations.
The predicted salary is between 35786 - 39552 € per year.
Contract Type: Permanent
Salary: £35,786 Per Annum (£39,552 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday (Hybrid)
Location: Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
The difference you will make as a production adoption trainer:
In this role you will ensure the Salesforce platform processes and daily use by colleagues is successfully implemented and effectively managed across all stakeholders and the Salesforce Eco-system. Ideally in this role you will be a strong communicator, providing clear training and overview of the solution. You will support the business teams with user acceptance testing and playbacks of solutions, providing a foundation to successful adoption.
About you:
- Experience of managing and delivering change and adoption for Salesforce
- Experience of delivering classroom and virtual training
- Experience of successfully managing business change within a large, complex multi-site organisation
- Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Applications may close before the deadline, so please apply early to be considered.
Role Profile:
Role requires you to:
- Manage the bridge between the Salesforce Squad and business colleagues, to ensure the successful implementation of product change within daily user activities
- Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time
- Produce a Business Adoption Plan that aligns to the overall project plan and creates business confidence that everything is prepared and ready for adoption of the new solutions and products
- Identify, plan and manage implementation activities required to ensure a smooth transition, working with key operational stakeholders to identify the required changes to processes, procedures, systems and behaviours
- Act as a conduit between change, delivered products and the business ensuring that strong relationships based on trust are built, maintained and leveraged
- Form a partnership with the business to provide a safe, effective and constructive feedback loop back to BT teams, ensuring there is a constant conduit supporting incremental improvement
- Support in the design, building and testing of solutions with a view of how changes will impact the business and customers and act as the 'voice of the customer' when appropriate
- Design, Schedule and deliver training tailored to the audience and delivered over the most appropriate channels
- Identify and remove blockers to successful implementation by working closely with the Delivery Manager
- Ensure effective communications are delivered to all key stakeholders related to change including the creation, publication and curation of content across the most appropriate channels
- Ensure that all policy and procedural requirements of the role are adhered to
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required
- Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition
- Ensure the business area fully supports project delivery by assigning appropriate resources including Subject Matter Experts
- Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to the relevant governance forum (RPR/PSG) and business meetings as required
- Monitor and manage the operational impact of changes including the impact on Business As Usual (BAU) activity, including Key Performance Indicators (KPIs) and the impact on performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives
- Work closely with the Business Architects and define and implement appropriate checks and measures to monitor change benefits
Product Adoption Trainer in Liverpool employer: Riverside Group
Riverside is an exceptional employer that prioritises employee growth and development, offering competitive pay, a generous pension scheme, and 25 days of holiday plus bank holidays. With a strong commitment to flexible working options and a vibrant work culture focused on community impact, employees are empowered to make a meaningful difference while enjoying a supportive environment in Liverpool.
StudySmarter Expert Advice🤫
We think this is how you could land Product Adoption Trainer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Riverside on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Building connections can give you insider info and make you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to product adoption and Salesforce. Think about how your past experiences align with what Riverside is looking for. We want to see your passion and how you can make an impact!
✨Tip Number 3
Showcase your training skills! If you have examples of successful training sessions you've delivered, be ready to discuss them. Highlight how you engaged participants and ensured they understood the material—this is key for the Product Adoption Trainer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Riverside and making a difference in the community.
We think you need these skills to ace Product Adoption Trainer in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce and training. We want to see how your skills align with the role of Product Adoption Trainer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can make a difference at Riverside. We love seeing genuine enthusiasm and a personal touch.
Showcase Your Communication Skills:As a Product Adoption Trainer, strong communication is key. In your application, highlight examples where you've successfully trained others or managed stakeholder relationships. We want to see that you can connect with people at all levels!
Apply Early!:Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right fit, so get your CV and cover letter in early through our website to increase your chances!
How to prepare for a job interview at Riverside Group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, benefits, and how it can be effectively adopted in a business setting. Be ready to discuss your past experiences with Salesforce and how you've successfully managed change and adoption.
✨Showcase Your Training Skills
Prepare to demonstrate your training abilities. Think of examples where you've delivered classroom or virtual training sessions. Highlight your approach to tailoring content for different audiences and how you ensure engagement and understanding during your sessions.
✨Build Rapport with Stakeholders
Since stakeholder management is key in this role, come prepared with examples of how you've built strong relationships in previous positions. Discuss your communication strategies and how you've navigated complex organisational structures to get buy-in from various teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in implementing new solutions and how you would address them. Be ready to explain your thought process and the steps you would take to ensure a smooth transition.
