At a Glance
- Tasks: Support customers via phone, email, and digital platforms while solving their queries.
- Company: Join Riverside, a company dedicated to enhancing lives through exceptional customer service.
- Benefits: Competitive salary, generous pension, 28 days holiday, and free hot drinks.
- Other info: Opportunities for growth, community involvement, and a fun, inclusive workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Enthusiasm, problem-solving skills, and excellent communication abilities are essential.
The predicted salary is between 23823 - 29117 £ per year.
Salary: £27,726.42 (£30,472.75 is achieved after 12 months successful performance in the role) Working Hours: Full Time - 35 hrs per week
Working Pattern: Shift Rotation 3 (Afternoon - Evening)Location: Speke, Liverpool Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers.
To achieve our vision, we've been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver.
We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
- A Day in the Life
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants
- Work in collaboration with other internal and external teams to provide effective outcomes
- Have the confidence to handle challenging calls including customer dissatisfaction and complaints
- Accurately recording and maintaining customer records on our CRM system
- Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
- Have a good working knowledge of our policies and procedures
- Liaising with other areas of the wider business to ensure speedy resolutions
- Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
- Be flexible to business changes, tasks and processes and being adaptable to your workload What You'll Need
- Enthusiasm and passion bringing energy to the role
- You're a people person and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
- Display confidence on the phone in speaking to strangers and getting to grips with their query
- The ability to problem-solve with a positive and proactive approach
- Ability to move between media channels and support other areas as and when required
- Positive mindset to want to help change the lives of our customers
- Confidence to put forward your ideas and suggest new ways of working
- You've got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
- Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
- Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
- Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
- Competitive Pay and Generous Pension
- 28 Days Holiday plus Bank Holidays
- Investment in your learning and development
- Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury's
- Extensive induction programme to set you up for success
- Opportunities for growth, development and career advancement
- Opportunities to give back to the community and take part in volunteering days and charity events
- Annual Star awards to reward and recognise the fantastic contributions of our people
- Modern office space with private parking
• Free hot drinks Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position.
We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at
Riverside: We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apply today and join us in enhancing the everyday lives of our customers! xohmjla Recruitment Process Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.
Schedule Please be award that the above will be your shift pattern but whist you are in training, your shifts will be as below: Week 1 - 3 , 9am - 5pm Monday - Friday Week 4 - 10, shifts between 8am - 6pm Monday - Friday Shift Pattern Mon Tue
Customer Service Advisor (Liverpool) employer: Riverside Group
Riverside is an exceptional employer that prioritises the growth and well-being of its employees while making a meaningful impact in the community. With a strong commitment to diversity and inclusion, competitive pay, generous benefits, and opportunities for personal development, Riverside fosters a supportive work culture that empowers individuals to thrive. Located in Liverpool's Speke area, the hybrid working model allows for flexibility, ensuring a balanced work-life experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Liverpool)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Liverpool)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside Group:Your cover letter is your chance to shine! Tell us why you want to work at Riverside Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside Group!
How to prepare for a job interview at Riverside Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
