At a Glance
- Tasks: Ensure safety and security at night while providing excellent customer service.
- Company: Join Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive salary, generous pension, 25 days holiday, and personal development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience with vulnerable groups and basic IT skills required.
The predicted salary is between 26227 - 28849 £ per year.
Contract Type: Permanent
Salary: £26,227.50 per annum plus 10% Night Allowance
Working Hours: 37.5 Hours per week
Working Pattern: Night shifts between 20:00-6:00, Monday to Sunday
Location: South Lakes Foyer, Kendal, Cumbria.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Night Assistant:
Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service.
Duties will include:
- Operating and implementing security, fire and telephone systems.
- Cleaning communal areas and rooms as required.
- Completing regular checks of the property and reporting repairs and maintenance issues.
About you:
We are looking for someone with:
- Experience working with vulnerable client groups.
- Experience of, and ability to lone work at night.
- IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension.
- 25 days holidays plus bank holidays.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile:
Ensure our customers are always safe by:
- Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
- Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
- Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
- Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
- Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
- Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
- Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
- Monitoring all activity within the premises/service at night.
- Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
- Advising customers who may have issues relating to their safety during the night.
- Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes’ premises.
- Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
- Cleaning rooms and communal areas as required.
- Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
- Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
- Ensuring information related to logs/reports/records are all effectively and accurately recorded.
- Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.
Night Assistant in Kendal employer: Riverside Group
Riverside is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay, a generous pension scheme, and 25 days of holiday plus bank holidays. Our inclusive work culture fosters diversity and empowers employees to grow through continuous learning and personal development opportunities, all while making a meaningful impact in the community of Kendal, Cumbria.
StudySmarter Expert Advice🤫
We think this is how you could land Night Assistant in Kendal
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Riverside and understand their values and mission. Think about how your experience with vulnerable client groups aligns with their goals, and be ready to share specific examples.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your skills and experiences. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Riverside.
We think you need these skills to ace Night Assistant in Kendal
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially working with vulnerable groups. We want to see how your skills align with the Night Assistant role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to Riverside’s mission. Keep it personal and engaging – we love to see your personality come through!
Showcase Your IT Skills:Since the role requires basic IT proficiency, mention any experience you have with Microsoft Office or other relevant systems. If you’re willing to learn new tech, let us know – we appreciate a can-do attitude!
Apply Early!:Don’t wait until the last minute to submit your application. We might close applications early if we find the right fit, so get your CV and cover letter in as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Riverside Group
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Night Assistant. Familiarise yourself with the key tasks like operating security systems and maintaining safety protocols. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Relevant Experience
Highlight any experience you have working with vulnerable groups or in similar roles. Be ready to share specific examples of how you've handled challenging situations, especially those that required lone working at night. This will show that you're prepared for the unique demands of the job.
✨Brush Up on IT Skills
Since the role requires basic proficiency in Microsoft Office and other IT systems, make sure you're comfortable using these tools. If you’re not already familiar with them, consider doing a quick online course or tutorial to boost your confidence before the interview.
✨Emphasise Teamwork and Communication
As a Night Assistant, you'll need to work collaboratively with your team and communicate effectively with customers. Prepare to discuss how you’ve successfully worked in teams before and how you handle communication, especially in high-pressure situations.
