Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximize rental income and manage debts through collection and prevention activities.
- Company: Join Riverside, a company dedicated to making a significant impact in the community.
- Benefits: Enjoy a competitive salary with potential for increase, plus a supportive work environment.
- Why this job: Make a real difference by preventing homelessness and supporting tenants in need.
- Qualifications: No specific experience required; we value potential and passion over just skills.
- Other info: Flexible working hours and a collaborative team culture await you!
The predicted salary is between 23900 - 30000 £ per year.
Job Title: Income Management Officer Contract Type: Permanent Salary: £29,918.33 per annum (£32,903.27 per annum is achieved after 12 months successful performance in role) Working Hours: 35 hours per week Working Pattern: Monday – Friday between 8am-6pm Location: Leicester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description. The difference you will make as an Income Management Officer You will maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies. Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action. For…
Income Management Officer employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of an Income Management Officer. Understanding the nuances of rental income maximization and arrears prevention will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your communication skills. Since the role involves managing inbound and outbound calls, practice articulating your thoughts clearly and confidently. This will be crucial in demonstrating your ability to provide advice and support to customers.
✨Tip Number 3
Research the legal aspects of debt collection and arrears prevention. Being well-versed in these areas will not only impress the interviewers but also show that you are proactive and serious about the role.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed similar tasks. Whether it's handling difficult conversations or implementing effective payment plans, real-life examples can significantly strengthen your case.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Management Officer position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your experiences and values align with Riverside's mission. Highlight any relevant experience in debt collection, customer service, or case management.
Update Your CV: Ensure your CV is up-to-date and reflects your most relevant experiences. Focus on achievements related to income management, customer support, and any roles where you've successfully managed collections or prevented arrears.
Highlight Your Soft Skills: In both your CV and cover letter, emphasize soft skills such as communication, empathy, and problem-solving. These are crucial for the role of an Income Management Officer, especially when dealing with sensitive situations involving customers.
How to prepare for a job interview at Riverside Group
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Income Management Officer. Familiarize yourself with rental income maximization, arrears prevention strategies, and the importance of sustaining tenancies.
✨Showcase Your Communication Skills
Since the role involves managing inbound and outbound calls, be prepared to demonstrate your communication skills. Practice articulating how you would handle difficult conversations and provide support to customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you successfully managed debts or prevented homelessness, and be ready to discuss these examples in detail.
✨Align with Company Values
Riverside values potential over just skills and experience. Be prepared to discuss how your personal values align with those of the company and how you can contribute to making a significant impact in the community.
