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- Tasks: Maximise rental income and prevent homelessness through effective case management.
- Company: Riverside, a leading housing association with a community focus.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer-focused with strong communication and negotiation skills.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 30000 - 33600 £ per year.
Job Title: Income Management OfficerContract Type: PermanentSalary: £30,591.49 per annum (£33,643.59 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per week Working Pattern: Monday – Friday 8am – 3.30pmLocation: Carlisle, CumbriaIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.The difference you will make as Income Management OfficerTo maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies. Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action.About youWe are looking for someone with:• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Experience of working in a housing environment. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurised environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Why Riverside?(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
- Competitive pay & generous pensionÂ
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered.Â
Income Management Officer employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Riverside. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for making a difference in the community!
✨Tip Number 3
Practice your negotiation skills! Think of scenarios where you might need to negotiate with tenants or stakeholders. Being able to showcase this skill during your interview will definitely impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Management Officer role. Highlight relevant experience in housing and customer service, and don’t forget to showcase those negotiation skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with Riverside’s mission. Keep it concise but impactful.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, professional language and check for any typos or errors before hitting send!
Apply Early: Don’t wait until the last minute to apply! Applications may close early, so get your CV and cover letter in as soon as possible through our website. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their work in housing and community support. This will help you connect your experience to their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As an Income Management Officer, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve resolved conflicts or negotiated solutions, as these will highlight your skills in action.
✨Demonstrate Customer Focus
Riverside is all about enhancing customer experiences. Be ready to discuss how you've put customers first in previous roles. Share specific instances where you’ve gone above and beyond to meet customer needs, especially in a housing context.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think through potential scenarios related to income management and tenancy issues. Practising your responses will help you articulate your thought process clearly during the interview.