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- Tasks: Support customers with income management and tenancy sustainment while collaborating with a dedicated team.
- Company: Riverside is a unique housing association enhancing lives for 90 years across the UK.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and investment in your personal development.
- Why this job: Make a real impact in communities while working in an inclusive and supportive environment.
- Qualifications: Experience with diverse customer groups and excellent communication skills are essential.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum role requirements.
The predicted salary is between 22500 - 30000 £ per year.
Job Title: Income and Administration Officer Contract Type: Permanent Salary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 Hours per week Working Pattern: Monday – Friday Location: Newton House, Gloucester
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as an Income and Administration Officer
You will work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation\’s rental income and deliver income administration across a defined number of properties.
About you
- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a customer facing environment.
- Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
Why Riverside?
At Riverside, we\’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we\’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Benefits
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
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Income and Admin Officer employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Admin Officer
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to diversity and inclusion will help you align your approach during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any experience you have working with vulnerable groups or in customer-facing roles. Be prepared to share specific examples of how you've successfully supported individuals facing challenges, as this is crucial for the Income and Admin Officer role.
✨Tip Number 3
Brush up on your knowledge of income management processes and relevant legislation. Being able to discuss these topics confidently will demonstrate your preparedness for the role and your ability to contribute effectively from day one.
✨Tip Number 4
Prepare questions that show your interest in the role and the organisation. Asking about team dynamics, training opportunities, or how they implement trauma-informed care can set you apart as a candidate who is genuinely invested in making a difference.
We think you need these skills to ace Income and Admin Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with vulnerable and diverse customer groups. Emphasise any roles where you've provided support or advice in a customer-facing environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and Riverside's mission. Mention specific examples of how your skills align with the responsibilities of the Income and Administration Officer position.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to empathise and effectively communicate with customers facing various issues.
Highlight Team Collaboration: Riverside values teamwork, so include instances where you've successfully collaborated with colleagues to achieve common goals, particularly in income management or customer support.
How to prepare for a job interview at Riverside Group
✨Show Your Empathy
As an Income and Administration Officer, you'll be working with vulnerable customers. During the interview, share examples of how you've successfully empathised with individuals facing challenges in the past. This will demonstrate your ability to connect with customers on a personal level.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss specific instances where your communication skills made a difference, whether it was providing advice or resolving conflicts. Use clear and concise language during the interview to showcase your abilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the job description and responsibilities outlined by Riverside. Be ready to discuss how your previous experience aligns with tasks like arrears management and income maximisation. This shows that you are proactive and have done your homework.
✨Demonstrate Team Collaboration
Riverside values teamwork, so be sure to provide examples of how you've worked collaboratively in the past. Discuss how you’ve supported colleagues and contributed to a positive team environment, as this will highlight your ability to work well within their committed team.
