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- Tasks: Supervise high-quality housing management services and ensure compliance across various properties.
- Company: Join Riverside, a company dedicated to making a positive impact in the community.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 34776 - 34776 £ per year.
Contract Type: Permanent
Salary: £34,776.35 per annum (£ is achieved after 12 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday - Friday
Location: West Bromwich
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Housing Officer - Sandwell PFI:
You will supervise the delivery of a high-quality, compliant, customer-focused housing management service across a defined patch of general needs homes and a small portfolio of leaseholder properties. The postholder is accountable for day-to-day operational performance across tenancy management, estate management, income and arrears activity, ASB casework, customer experience/complaints handling, cash office duties, and local partnership working – ensuring services align with Riverside policies, the Sandwell PFI contract requirements, the Local Authority and current regulatory standards.
About you:
- Proven experience delivering front-line housing management services in a social/affordable housing environment.
- Experience of supervising or coaching staff.
Housing Officer - PFI employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - PFI
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Riverside. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and recent projects. We want to see how you align with our mission, so be ready to share your thoughts on how you can contribute!
✨Tip Number 3
Showcase your experience! Think of specific examples from your past roles that highlight your skills in tenancy management and customer service. We love hearing real stories that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Riverside.
We think you need these skills to ace Housing Officer - PFI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any relevant experience in housing management and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with Riverside’s mission. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: Don’t just list your duties; tell us about your achievements! Use specific examples to demonstrate how you’ve made a positive impact in previous roles, especially in housing management or customer-focused services.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Riverside Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer, especially in relation to tenancy management and customer service. Brush up on Riverside's values and how they align with your own experiences in housing management.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to handle tenancy issues, manage complaints, and work with local authorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the Sandwell PFI contract or the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
Riverside values potential over just skills, so don’t be afraid to let your personality shine through. Share your passion for housing management and how you can contribute to their mission of providing high-quality services.