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- Tasks: Support the day-to-day running of our supported housing services and ensure customer wellbeing.
- Company: Riverside, a unique housing association enhancing lives for 90 years.
- Benefits: Competitive pay, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and understanding of supporting vulnerable individuals.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 25673 - 25673 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum (pro rata)
Working Hours: Part Time – 33 Hours
Working Pattern: 8am - 8pm Monday, Tuesday and Friday
Location: Number 5 Project, Guildford
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Support Assistant:
You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things:
- Supporting customers in conversations with calls from their GP, Social Services, or Benefits teams
- Dealing with the emergency services including the Police and Ambulance, when the need arises
- Logging all incidents to make sure we have an accurate record of events
- Cleaning and preparing rooms for the next occupant when a customer leaves
About you:
We are looking for someone with:
- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Locations
Support Assistant in Guildford, Surrey employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant in Guildford, Surrey
✨Tip Number 1
Get to know Riverside! Research the company culture and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Support Assistant, you'll be interacting with various people. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Riverside team.
We think you need these skills to ace Support Assistant in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Assistant role. Highlight any customer-facing experience and your understanding of supporting vulnerable people, as this will show us you’re a great fit for Riverside.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your personal experiences align with our values. Be genuine and let your personality come through!
Showcase Relevant Experience: Even if you don’t meet every single requirement, don’t hold back! Share any relevant experiences, whether from work or personal life, that demonstrate your ability to support others. We value potential just as much as experience.
Apply Early: Don’t wait until the last minute to submit your application! We might close applications early if we find the right candidate, so get your CV and cover letter in as soon as you can through our website.
How to prepare for a job interview at Riverside Group
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their work in supported housing and how they support vulnerable people. This will help you connect your experiences to their goals during the conversation.
✨Show Empathy
As a Support Assistant, you'll be working with individuals who may have faced significant challenges. Be prepared to discuss any relevant experiences you have that demonstrate your understanding and empathy towards vulnerable populations. Share personal stories if applicable, as they can really resonate.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with emergencies or supporting someone in distress. Think of examples from your past roles where you've successfully navigated similar challenges, and be ready to explain your thought process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
