At a Glance
- Tasks: Lead customer services strategy and enhance customer experience at Riverside.
- Company: Join Riverside, a forward-thinking organisation making a real difference.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on potential over just experience.
- Why this job: Make a significant impact in a leadership role focused on customer satisfaction.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Contract Type: Permanent
Salary: To be discussed at interview
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, hybrid
Location: Liverpool, Speke
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as the Director of the Customer Hub:
- The Director of the Customer Hub leads the strategy and delivery of Riverside’s high-volume, customer-facing services, with full responsibility for areas such as customer contact, complaints, income management, lettings, and tenancy services.
- As part of the senior leadership team, the role drives organisational performance and customer experience by using data and insight.
Director of the Customer Hub employer: Riverside Group
Riverside is an exceptional employer that values potential and fosters a supportive work culture, making it an ideal place for the Director of the Customer Hub. Located in Liverpool, Speke, we offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development within a dynamic team. Join us to make a meaningful impact while enjoying the benefits of a collaborative environment focused on enhancing customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Director of the Customer Hub
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Riverside. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching Riverside’s values and recent projects. We want to see how you can align with our mission and make an impact. Show us you’re not just another candidate but someone who truly gets what we’re about!
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We love authenticity! Share your experiences and how they relate to the role of Director of the Customer Hub.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Director of the Customer Hub
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Director of the Customer Hub role. Highlight relevant experience and skills that align with the job description. We want to see how you can make a significant impact at Riverside!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Leadership Skills:As a senior leader, it's crucial to demonstrate your leadership capabilities. Share examples of how you've driven performance and improved customer experiences in previous roles. We’re looking for someone who can lead our strategy effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Riverside Group
✨Know Your Stuff
Make sure you thoroughly understand Riverside's mission and values. Familiarise yourself with their customer-facing services and how they impact the community. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams, driven performance, and improved customer experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data-Driven Decision Making
Since the role involves using data and insights, be ready to discuss how you've used data to inform your strategies in the past. Bring specific examples of metrics you've tracked and how they influenced your decisions, especially in customer service contexts.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in customer service or how they measure success in the Customer Hub. This not only shows your interest but also helps you gauge if the company is the right fit for you.
