At a Glance
- Tasks: Support customers via phone, email, and digital platforms while solving problems creatively.
- Company: Join a people-first organisation dedicated to exceptional customer service.
- Benefits: Competitive salary, generous holiday, pension, and learning opportunities.
- Other info: Enjoy a fun, inclusive culture with great career growth potential.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Enthusiasm, problem-solving skills, and a passion for helping others.
The predicted salary is between 23823 - 29117 £ per year.
- Job
- Title: Customer Service
- Advisor
- Contract
- Type: Fixed Term Contract-6 Months
Salary: £27,726.42 (£30,472.75 is achieved after 12 months successful performance in the role)
- Working
- Working
- Pattern: Shift Rotation 3 (Afternoon - Evening)
Location: To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver.
We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
- A Day in the Life
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants
- Work in collaboration with other internal and external teams to provide effective outcomes
- Have the confidence to handle challenging calls including customer dissatisfaction and complaints
- Accurately recording and maintaining customer records on our CRM system
- Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
- Have a good working knowledge of our policies and procedures
- Liaising with other areas of the wider business to ensure speedy resolutions
- Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
- Be flexible to business changes, tasks and processes and being adaptable to your workload What You’ll Need
- Enthusiasm and passion bringing energy to the role
- You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
- Display confidence on the phone in speaking to strangers and getting to grips with their query
- The ability to problem-solve with a positive and proactive approach
- Ability to move between media channels and support other areas as and when required
- Positive mindset to want to help change the lives of our customers
- Confidence to put forward your ideas and suggest new ways of working
- You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
- Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
- Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
- Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
- Competitive Pay and Generous Pension
- 28 Days Holiday plus Bank Holidays
- Investment in your learning and development
- Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M
Customer Service Advisor - Training employer: Riverside Group
Riverside is an exceptional employer that prioritises the growth and well-being of its employees while making a meaningful impact in the community. With a strong commitment to diversity and inclusion, competitive pay, generous benefits, and opportunities for personal development, Riverside fosters a supportive work culture that empowers individuals to thrive. Located in Liverpool's Speke area, the hybrid working model allows for flexibility, ensuring a balanced work-life experience for all team members.
