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- Tasks: Support vulnerable adults, ensuring safety and security in a welcoming environment.
- Company: Riverside is a leading housing association dedicated to enhancing lives and communities.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and personal development opportunities.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Experience with vulnerable adults and basic IT skills are essential; training provided.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum requirements.
The predicted salary is between 24627 - 27400 £ per year.
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: 37.5 hours per week
Working Pattern: Shifts are 7.30am-2.30pm and 2pm-10pm. Set days Wednesday - Sunday - Rotas on a 4 weekly cycle consisting of alternating shift patterns.
Location: Centenary House & Newstead House, Derby
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
The difference you will make as a Concierge and Security Assistant:
This role is based between Centenary House - High Risk Complex Needs scheme (33 beds) and Newstead House Female scheme (6 beds). You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered. You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour. You must have experience of working with vulnerable adults within a homeless setting and desirable experience of working with DV/Substance Misuse/Mental Health.
About you:
- Experience of working in a customer focused environment
- Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
- Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Concierge & Security Assistant employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge & Security Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults, especially in a homeless setting. Understanding the challenges they face will help you demonstrate empathy and suitability for the role during any interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled difficult situations or provided support in previous roles. This will show your ability to maintain a positive environment.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office. Being able to confidently navigate these tools will be crucial, so consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires shift work, showing that you're adaptable and willing to meet the needs of the organisation will make you a more attractive candidate.
We think you need these skills to ace Concierge & Security Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Concierge & Security Assistant position. This will help you tailor your application to highlight relevant experiences.
Craft a Tailored CV: Ensure your CV reflects your experience working with vulnerable adults and in customer-focused environments. Highlight any relevant skills, such as IT proficiency and flexibility in working hours, that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Use specific examples from your past experiences to demonstrate how you meet the essential criteria, especially your commitment to equal opportunities and non-discriminatory practices.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside Group
✨Show Your Customer Service Skills
As a Concierge and Security Assistant, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Your IT Proficiency
Familiarity with Microsoft Office is essential for this role. Brush up on your skills in Word and Excel, and be ready to discuss any specific IT systems you've used before. Showing a willingness to learn new systems will also impress your interviewers.
✨Highlight Relevant Experience
If you have experience working with vulnerable adults or in a homeless setting, make sure to mention it. Discuss how this experience has prepared you for the challenges of the role and how you can contribute positively to the team.
✨Emphasise Your Commitment to Inclusivity
Riverside values diversity and inclusion, so be sure to express your commitment to these principles. Share any experiences where you've promoted non-discriminatory practices or supported diverse communities in your previous roles.
