Riverside Group is seeking a Complaints Lead to head a team of complaints professionals in London, hybrid role with 2 days in the office. You will ensure delivery of objectives, coach the team and drive a customer-centric culture to maximise satisfaction and performance.
The role requires knowledge of the Housing Ombudsman’s complaint handling code, excellent coaching skills, and a track record in managing and developing a new team while maintaining high quality customer service.
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Complaints Lead – Hybrid (London) & Coaching employer: Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities for over 90 years. As a Programme Support Officer in Liverpool, you will benefit from competitive pay, generous holidays, and a strong commitment to personal development within a diverse and inclusive work culture. Join us to make a meaningful impact while enjoying flexible working options and a supportive environment that values your contributions.
