At a Glance
- Tasks: Provide compassionate support and care to customers in a safe environment.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive pay, generous pension, and investment in your personal development.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with diverse individuals, strong communication skills, and a positive attitude.
The predicted salary is between 16.95 - 16.95 £ per hour.
Salary: £16.95 per hour
Working Hours: As and when required
Location: Westminster Pimlico Pathway, Westminster
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Relief Worker
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About you
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
To provide a high quality, customer-oriented service and understand that all the actions should be customer-led. As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing. Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment. Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication. Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities. To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner. Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer. To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals. To ensure confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person. Other further tasks such as general cleaning and security duties. Undertake training and development as required.
Additional Information
The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification
Essential Knowledge & Experience
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
- Compassionate, patient, reliable and empathetic.
- Customer focused with excellent communication skills both written and verbal.
- Flexible and approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirement.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedure.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Desirable
- Experience of working in a Care and Support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification e.g. NVQ or Diploma in Health and Social care.
Relief Worker in City of Westminster employer: Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities for over 90 years. As a Programme Support Officer in Liverpool, you will benefit from competitive pay, generous holidays, and a strong commitment to personal development within a diverse and inclusive work culture. Join us to make a meaningful impact while enjoying flexible working options and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Worker in City of Westminster
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Riverside Group, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Relief Worker in City of Westminster
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Riverside Group. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Riverside Group. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Riverside Group
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Riverside Group.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Relief Worker role at Riverside Group, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Riverside Group that you can think critically and act effectively under pressure.
