At a Glance
- Tasks: Ensure safety and security by monitoring systems and assisting customers during night shifts.
- Company: Riverside, a housing association dedicated to enhancing communities and lives.
- Benefits: Competitive salary, generous pension, 25 days holiday, and investment in your personal development.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Join a diverse team making a real difference in people's lives every night.
- Qualifications: Customer service experience and basic IT skills required.
The predicted salary is between 28860 - 28860 £ per year.
Contract Type: Permanent
Salary: £28,860 per annum plus 10% Night Allowance
Working Hours: 37.5 hours per week
Working Pattern: Shift pattern - 8:30pm to 8:00 am and 9pm to 8:30am rotating between the high support building. On 4 nights on and 4 nights off.
Location: Westminster Pimlico Pathway, Westminster
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Night Concierge and Security Assistant:
- You will act as an initial point of reference on the phone, or in a reception area undertaking a range of tasks contributing to the safety and security of the building.
- Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as they are discovered.
- You will also monitor CCTV and visitor access to scheme and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.
- Rotating between two high support services and also overseeing two step down services, the distances between the services range from 3 minutes to 15 minutes walking distance.
About you:
- Experience of working in a customer focused environment.
- Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
- Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.
Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile:
- Ensure our customers are always safe by operating the night security systems, fire alarm system and telephone system, to ensure the overall safety and security of the service providing a concierge service.
- Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
- Monitoring CCTV for security and health & safety purposes and responding to and reporting any issues as per procedure.
- Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
- Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
- Monitoring all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
- Advising customers who may have issues relating to their safety during the night.
- Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes' premises.
- Advising management promptly of any signs or risks, problems or issues that arise.
Night Concierge & Security Assistant in City of Westminster employer: Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities for over 90 years. As a Programme Support Officer in Liverpool, you will benefit from competitive pay, generous holidays, and a strong commitment to personal development within a diverse and inclusive work culture. Join us to make a meaningful impact while enjoying flexible working options and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Security Assistant in City of Westminster
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Night Concierge & Security Assistant. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Riverside Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Night Concierge & Security Assistant candidates.
✨Directly Apply to Riverside Group
Don’t forget to apply for the Night Concierge & Security Assistant role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Riverside Group.
We think you need these skills to ace Night Concierge & Security Assistant in City of Westminster
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Riverside Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Riverside Group.
How to prepare for a job interview at Riverside Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Riverside Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Riverside Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Riverside Group.
