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- Tasks: Support veterans at risk of homelessness by managing referrals and providing essential services.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy competitive pay, flexible working, 28 days holiday, and investment in your personal development.
- Why this job: Make a real impact on veterans' lives while working in a supportive and inclusive team environment.
- Qualifications: Understanding of homelessness issues, strong communication skills, and a caring, resilient attitude are essential.
- Other info: Hybrid working available; apply early as positions may close before the deadline.
The predicted salary is between 25965 - 27112 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Case Work & Referral Officer:
In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
About you:
- An understanding of the barriers faced by vulnerable homeless people with complex needs.
- Ability to work in partnership and communicate with other people to reach positive outcomes.
- Ability to organise tasks and plan accordingly.
- Be a team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and have confidence to make decisions.
- High attention to detail with competent and accurate administrative and IT skills.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Case Work & Referral Officer employer: Riverside Group
Contact Detail:
Riverside Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Work & Referral Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by veterans experiencing homelessness. Understanding their unique needs will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend relevant events or join online forums to connect with others who share your passion for supporting vulnerable individuals, which can provide valuable insights and potential referrals.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you collaborated effectively with others. Highlighting your ability to work in partnership will resonate well with Riverside's values and mission.
✨Tip Number 4
Prepare to discuss how you would handle complex cases and make decisions under pressure. Being able to articulate your thought process and problem-solving skills will set you apart as a candidate who can thrive in this role.
We think you need these skills to ace Case Work & Referral Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Case Work & Referral Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working with vulnerable populations, particularly veterans. Use specific examples from your past experiences to demonstrate your understanding of the barriers faced by homeless individuals.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as teamwork, communication, organisation, and decision-making. Provide concrete examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the administrative aspects of the role.
How to prepare for a job interview at Riverside Group
✨Understand the Role and Its Impact
Before the interview, take time to research the role of a Case Work & Referral Officer. Understand how this position contributes to ending veteran rough sleeping and the specific challenges faced by vulnerable individuals. This knowledge will help you articulate your passion for the role.
✨Showcase Your Communication Skills
Since the job requires working in partnership with various stakeholders, be prepared to discuss examples of how you've effectively communicated and collaborated in previous roles. Highlight any experiences where you reached positive outcomes through teamwork.
✨Demonstrate Problem-Solving Abilities
The role involves making decisions and using initiative. Think of instances where you've successfully navigated complex situations or barriers. Be ready to explain your thought process and how you arrived at your solutions.
✨Highlight Attention to Detail
Given the importance of accurate administrative and IT skills in this role, prepare to discuss how you ensure high attention to detail in your work. You might want to share specific examples of tasks where precision was crucial to success.
