Job Title: Case Management Team Leader Contract Type: Permanent Salary: £49,850.21 per annum Working Hours: 35 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Case Management Team Leader You will Support the Healthy Homes and Repairs Manager to provide a high-quality customer focused service and ensure team compliance with The Riverside Group’s Disrepair KPI’s through a solution focused approach You will lead the Case Management Officers and Technical Coordinators in managing all customer and colleague enquiries around complex repairs, legal and non-legal disrepair cases, complaints. To include liaison with internal and external stakeholders and any support function associated within the technical repair team relating to service delivery. About you We are looking for someone with: • Experience of managing a team within a Repairs or Customer Service environment dealing with complex enquiries, complaints, and Case Management to dispute resolution. • Extensive experience in the housing sector, ideally working within a customer focused Asset Management team. • Results driven and commercially aware with a focus on continuous improvement and the ability to drive change. • Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay
Case Management Team Leader employer: Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities for over 90 years. As a Programme Support Officer in Liverpool, you will benefit from competitive pay, generous holidays, and a strong commitment to personal development within a diverse and inclusive work culture. Join us to make a meaningful impact while enjoying flexible working options and a supportive environment that values your contributions.
