Riverside Group in Carlisle, Cumbria is seeking an Operational Lead to steer the operational delivery of our contact centres in Liverpool and Carlisle, ~125 FTE, ensuring exceptional customer experiences across channels. You will own performance, transformations, cost control, and budgets while fostering a culture of excellence and innovation.
The ideal candidate will have significant experience in large-scale Operational Management (100+ FTE), bold leadership, and the energy to thrive in a
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Strategic Multi-Site Service Delivery Lead in Carlisle employer: Riverside Group
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities for over 90 years. As a Programme Support Officer in Liverpool, you will benefit from competitive pay, generous holidays, and a strong commitment to personal development within a diverse and inclusive work culture. Join us to make a meaningful impact while enjoying flexible working options and a supportive environment that values your contributions.
