At a Glance
- Tasks: Welcome patients, book appointments, and provide excellent customer service in a busy environment.
- Company: Join Riverside Family Practice, a friendly GP practice dedicated to patient-centred care.
- Benefits: Gain valuable experience in healthcare while working in a supportive team.
- Other info: Opportunity for career growth and training in a collaborative team.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Riverside Family Practice is looking to recruit a caring, organised and enthusiastic individual to join our practice team.
Role Summary
- Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Project a positive, friendly and compassionate image to patients and other visitors, either in person or via telephone.
- Provide efficient, helpful, informative and supportive reception and administration services to patients and the primary health care team.
Main Duties & Responsibilities
- Ensure an effective reception service for patients and visitors.
- Handle general enquiries, explain procedures and make new and follow‑up appointments.
- Use judgement to manage urgent consultations for walk‑in patients.
- Explain practice arrangements and formal requirements to new and temporary patients.
- Answer and divert telephone calls, take accurate messages and provide prompt delivery.
- Enter requests for home visits, recording all details and referring to the on‑call doctor when necessary.
- Action repeat prescription requests and ensure they are ready for collection by patients within 48 hours, in line with practice protocol.
- Complete administrative tasks and paperwork from the team.
- Advise patients of relevant charges for private services, accept payment and issue receipts.
- Enter patient information into the computer system.
- Prepare clinical rooms for surgeries, supply prescription forms, record serial numbers and ensure adequate consumable supplies.
- Open premises at the start of the day and perform necessary preparations.
- Secure the practice at the end of the day, ensuring confidential items are protected and internal lights are off.
- Cover colleagues’ holiday and sickness absences as required.
- Process incoming and outgoing mail/correspondence according to practice protocols.
- Record actions taken in patient records where appropriate.
- Complete other daily, weekly and monthly core tasks to support smooth reception operations.
- Adhere to and uphold confidentiality, safeguarding, health and safety, equality and diversity policies, and infection control procedures.
- Act as a chaperone when requested by a clinician, in accordance with the chaperone policy.
Experience
- Experience working in a public reception environment.
- Experience with Microsoft Office software.
- Experience dealing with the public/patients.
- Experience with EMIS Web.
- Experience operating a telephone switchboard.
- Experience with computerised clinical systems.
Qualifications
- English GCSE Level C or equivalent.
- Demonstrable commitment to professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to assess any previous criminal convictions.
Medical Receptionist in Burnley employer: Riverside Family Practice
Riverside Family Practice is an exceptional employer, offering a supportive and collaborative work environment in the heart of Burnley. Our commitment to high-quality, patient-centred care is matched by our dedication to employee wellbeing and professional development, providing opportunities for growth within a friendly team. Join us to make a meaningful impact while enjoying a fulfilling career as a Medical Receptionist in a busy and rewarding healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Burnley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Riverside Family Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your excellent communication skills and ability to handle pressure, which are key for a Medical Receptionist.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-line role. Wear professional attire that reflects the friendly and professional environment of Riverside Family Practice. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist in Burnley
Some tips for your application 🫡
Show Your Personality:As a Medical Receptionist, you'll be the first point of contact for our patients. So, let your friendly and professional personality shine through in your application. We want to see how you connect with people!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or healthcare settings. Mention any specific skills with clinical systems like EMIS Web, as this will catch our eye!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. It shows us you care about accuracy, which is super important in a medical environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Riverside Family Practice!
How to prepare for a job interview at Riverside Family Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like booking appointments and handling patient enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've provided great customer service in the past, especially in busy environments. This will show that you can handle the fast-paced nature of the job.
✨Brush Up on IT Skills
Since you'll be using EMIS Web or similar systems, it’s a good idea to highlight any relevant experience you have with clinical systems. If you’re not familiar with EMIS, consider doing a bit of research or even a quick tutorial to get comfortable with the basics.
✨Emphasise Confidentiality and Accuracy
Understanding patient confidentiality and data protection is crucial. Be ready to discuss how you’ve handled sensitive information in previous roles. This will reassure the interviewers that you respect privacy and can maintain high standards of accuracy in your work.
