Technical Supervisor

Contract Type: Permanent

Salary: £46,770.72 per annum

Working Hours: 35 Hours per week

Working Pattern: Monday-Friday

Location: Camden, London / Hybrid

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you’ll make as a Technical Supervisor

You will be responsible for the supervision of a team of Trade operatives within the relevant workstream to ensure the efficient maintenance and repair of Riverside Group housing stock. The role involves coordinating work schedules, supervising on-site activities, ensuring compliance with health and safety regulations and maintaining high-quality standards in all work performed. The role will act as a key liaising between residents, contractors, planning team and the management teams.

About you

• Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
• Trade qualification in a relevant field and experience in working within relevant workstream (e.g. Trades - plumbing, carpentry. Work stream – responsive repairs, Damp & Mould, Voids, Planned & Complex Repairs).
• Knowledge of building construction and maintenance.
• Experience working with contractors and managing performance against SLAs.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Manage and supervise a team of tradespeople including plumbers, carpenters, wet trades and other maintenance staff.
• Work with the planning team and coordinate daily work schedules and activities to ensure timely completion of works.
• Monitor and control all work undertaken within either a geographical or property type contract area undertaking pre and post inspection as required.
• Mentor Operatives and Trainees ensuring all Health & Safety guidelines are met.
• Monitor progress and completion of works from the Operatives and Subcontractors within the requirements of the group policies and procedures.
• Manage the use of Operatives and Subcontractors, ensuring that they comply with Company standards of work performance, customer service and Health & Safety procedures.
• Management of Operatives and Subcontractors to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service.
• Control the costs of such items as people hours, equipment, vehicles, stock and tools, thus minimising wastage and avoidable expenditure.
• Gain appropriate sign off for expenditure and identify cost effective service delivery options to reduce cost.
• Monitor performance against contract/workstream specific requirements and produce performance reports.
• Carry out Pre, work in progress and post inspection of work ensuring right first time and delivery of quality standards.
• Conduct one to ones identifying and implementing any training and development needs.
• Ensure that all workloads, operative performance and costs are managed. Monitor performance of all Operatives and subcontractors and take appropriate action in cases of underperformance.
• Provide technical guidance and support to tradespeople, planning and customer services teams.
• Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner.
• Collaborate with the management team to develop maintenance strategies, budgets and schedules relevant to workstream as required.
• Ensure that all Health and Safety requirements are followed, conducting risk assessments as necessary.
• The post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person Specification

• Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
• Trade qualification in a relevant field and experience in working within relevant workstream (e.g. Trades - plumbing, carpentry. Work stream – responsive repairs, damp & Mould, Voids, Planned & Complex Repairs).
• Knowledge of building construction and maintenance.
• Experience working with contractors and managing performance against SLAs.
• Strong understanding of health and safety regulations.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams, contractors, and tenants.
• Ability to work under pressure and meet deadlines while maintaining high standards of quality and compliance.
• Ability to solve problems effectively and efficiently.
• Leadership and people management skills.
• Attention to detail and a commitment to high quality work.
• Strong negotiation skills for managing contractors and resources.
• A proactive approach with a focus on continuous improvement.
• Full Driving licence.

Desirable

• Health and safety certification (e.g., NEBOSH, IOSH).
• Willingness to participate in ongoing training and professional development.