At a Glance
- Tasks: Support residents in retirement living and manage housing services across multiple locations.
- Company: Riverside, a leading housing association enhancing communities for 90 years.
- Benefits: Competitive salary, generous pension, 25 days holiday, and flexible working options.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full Time - 37.5 Hours
Working Pattern: Monday to Friday 8am to 4pm (excluding bank holidays)
Location: Working across multiple schemes in the Liverpool City Region
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Floating Retirement Living Assistant:
- Acting as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- Assisting in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements and maintaining confidentiality.
- Supporting residents in retirement living and sheltered housing schemes across Liverpool, Knowsley, Halton, St Helens, Sefton, and Wirral boroughs.
About you:
- Experience of working in a customer-focused environment.
- Strong communication skills.
- Previous experience of working with vulnerable and/or older people.
- Excellent computer skills including proficiency in Microsoft Office.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy:
- Competitive pay & generous pension.
- 25 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
Role Profile:
- Liaise with internal and external agencies.
- Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
- Ensure that the Riverside Health and Safety policy is fully implemented at the scheme.
- Report repairs and maintenance needs on behalf of the schemes and assist customers with reporting their own repairs.
- Liaise with contractors to ensure a high service is being delivered.
- Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
- Promote and encourage a high level of customer involvement, consultation, and communication.
- Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
- Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures.
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
- Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living.
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.
- Any other relevant duties as required by the designated manager.
Additional Information:
The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification:
Essential:
- Experience working in a customer-focused environment.
- Excellent communication and interpersonal skills.
- Experience of working with vulnerable and older people.
- Flexible and responsive attitude.
- Demonstrate IT Skills including basic proficiency in Microsoft Office.
- Understanding of safeguarding and confidentiality.
- Good organisational and record-keeping skills.
Desirable:
- Formal housing qualification.
- A full, clean driving licence.
Floating Retirement Living Assistant in Liverpool employer: Riverside-12e5e24d
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers and communities. With a strong commitment to diversity and inclusion, we offer extensive training and development opportunities, ensuring that every employee can grow and thrive in their role. Located in the vibrant area of Pimlico, Westminster, our supportive work culture fosters collaboration and empowers staff to make a meaningful impact in the lives of vulnerable individuals.
