Riverside is seeking a Customer Service Team Leader in Liverpool (Speke) to provide strong, values-led operational leadership across a 24/7 omni-channel service. You will lead a multidisciplinary team, drive inclusivity, and ensure right-first-time customer satisfaction while coaching staff and managing performance.
Role involves monitoring KPIs, handling escalations, and delivering continuous improvement within a busy housing association contact centre environment.
#J-18808-Ljbffr
Customer Service Team Leader – Flexible Hours & 24/7 Support in Liverpool employer: Riverside-12e5e24d
Riverside is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Housing & Tenancy Support Officer in Barnsley, you will benefit from flexible working hours, competitive salary, and opportunities for career advancement within a dedicated team focused on making a positive impact in the community.
