Riverside is seeking a Complaints Lead to manage a team of complaints professionals in a hybrid London-based role. You will ensure empathetic customer resolution, coach the team, and drive service improvements across the complaints process.
The role focuses on delivering against objectives, maintaining performance standards and collaborating with senior colleagues to enhance customer satisfaction. This fixed-term 6-month contract offers London-based work with 2 days in the office.
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Complaints Lead — Hybrid, London (Customer-Focused) employer: Riverside-12e5e24d
Riverside is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Housing & Tenancy Support Officer in Barnsley, you will benefit from flexible working hours, competitive salary, and opportunities for career advancement within a dedicated team focused on making a positive impact in the community.
