At a Glance
- Tasks: Support veterans at risk of homelessness by managing referrals and providing essential services.
- Company: Join Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference in the lives of veterans while developing your skills in a supportive team.
- Qualifications: Empathy for vulnerable individuals, strong communication skills, and attention to detail are essential.
The predicted salary is between 31.56 - 31.56 £ per hour.
Job Title
- Case Work & Referral Officer
- Working Hours : 37.5 hours per week
Working Pattern : Monday to Friday 9-5(Hybrid / expected to work at least 50% at preferred location)
The difference you will make as Case Work & Referral Officer
In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping.
This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness.
The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.
The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
About you
- An understanding of the barriers faced by vulnerable homeless people with complex needs.
- Ability to work in partnership and communicate with other people to reach positive outcomes.
- Ability to organise tasks and plan accordingly.
- Be a team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and have confidence to make decisions.
- High attention to detail with competent and accurate administrative and IT skills.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers.
For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive.
At Riverside, we value diversity in all its forms.
We foster a workplace where all individuals are respected, empowered, and heard.
Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Role profile
To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping.
This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness.
The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.
The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery.
Role requires you to deliver a referral management service as per contractual requirements by:
- Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required.
- Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway.
- Signposting referred customers that have a need for support, but do not meet the eligibility criteria.
- Conducting initial assessment of allocated referrals, and current housing status.
- Identifying root cause of insecurity of current home.
- Identifying best solutions to address root cause.
- Developing a detailed understanding of support available, both veteran and non-veteran specific.
This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs.
- Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness.
- Ensuring 100% compliance with the recording of all referral and case management activity.
- Contributing to and maintaining partnerships across the Op FORTITUDE Pathway.
- Carrying out day-to-day administration and operational duties.
- Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements.
- Delivering the referrals process to meet contractual requirements. This will include:
- Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes.
- Referring customers to the Pathways Caseworker for support in seeking accommodation.
- Liaising with referring agents.
- Deciding on the outcome and advising all relevant parties accordingly.
- Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs.
- Being responsible for the accuracy of data of the referrals and that the referral pathway database is “quality driven” and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager.
- Respecting customer preferences in relation to choice of location where multiple accommodation options are available.
- Where multiple accommodation choices are available that meet both the level of need, and referral choice, prioritise the unit that has been vacant for the longest period.
- Using IT systems appropriately, including adding updates to the referral portal.
Support customers
- You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by:
- Signposting to the relevant external organization for support.
- Suggest the appropriate Op FORTITUDE Casework & Referral Officer or Specialist supports the customer depending on their needs.
- Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application.
- Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others.
- Ensuring equality, diversity and inclusion is always considered.
Other Information
- Carry out all your duties within Riverside’s Policy and Procedure framework e. g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Essential
- An understanding of the barriers faced by vulnerable homeless people with complex needs.
- Ability to work in partnership and communicate with other people to reach positive outcomes.
- Ability to organise tasks and plan accordingly.
- Be a team player with a caring, flexible, resilient, can-do attitude.
- Ability to use initiative and have confidence to make decisions.
- High attention to detail with competent and accurate administrative and IT skills.
Desirable
- Understanding of the veteran sector.
- Ability to administer a comprehensive referral service.
- Personal lived experience of serving in the forces or of homelessness.
- Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
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Case Work & Referral Officer in Catterick Garrison employer: Riverside-12e5e24d
Riverside is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Housing & Tenancy Support Officer in Barnsley, you will benefit from flexible working hours, competitive salary, and opportunities for career advancement within a dedicated team focused on making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Case Work & Referral Officer in Catterick Garrison
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Riverside-12e5e24d.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Riverside-12e5e24d!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Riverside-12e5e24d, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Riverside-12e5e24d or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Case Work & Referral Officer in Catterick Garrison
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Riverside-12e5e24d:Before hitting send, make sure to tailor your application specifically to Riverside-12e5e24d! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Riverside-12e5e24d
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
