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- Tasks: Support daily reception operations and lead a dynamic team to enhance patient services.
- Company: Join Riversdale Surgery, a friendly and patient-centred GP practice.
- Benefits: Enjoy NHS Pension, on-site parking, and a supportive workplace culture.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs and A-levels or equivalent experience required; strong communication skills essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced and motivated Deputy Reception Manager to support the day-to-day running of our busy reception and patient services function. You will work closely with the Reception Manager and wider team, helping to lead reception staff, manage workflows and rotas, and ensure our patients receive a professional, responsive and welcoming service.
Main duties of the job:
- Support daily reception and front-of-house operations
- Lead, support and develop reception staff
- Manage clinical rotas on SystmOne
- Monitor appointment capacity and patient access
- Act as a senior point of contact for patient queries and concerns
- Support care navigation and patient flow
- Ensure CQC, health & safety compliance are met where appropriate
- Work collaboratively with clinical and management teams
About us:
Riversdale Surgery is a friendly, highly patient-centred GP practice with a strong team ethos and a supportive working environment for all administrative and reception staff. We have a well-established, dynamic and forward-thinking administration and reception team that plays a central role in the smooth day-to-day running of the practice and in reducing the administrative burden on clinicians. We place a strong emphasis on communication, teamwork and mutual support. Our work is guided by our core values: Quality Care, Improve, Pragmatic, Responsive, Professional and Together. We offer the NHS Pension Scheme, on-site parking, and a supportive, inclusive workplace where administrative staff are valued, developed and encouraged to contribute to how the practice operates and evolves.
Person Specification:
- Qualifications: GCSE English (C or above) and at least three others; Educated to A-level/equivalent or higher, with relevant experience
- Compassionate and patient focused
- Polite, confident and professional
- Flexible, resilient and adaptable
- Motivated and proactive
- Strong leadership qualities
- Able to remain calm under pressure
- High levels of integrity and discretion
- Upholds our core values
Other requirements:
- Willingness to work flexibly to meet service needs
- Maintain confidentiality at all times
Skills:
- Excellent communication skills (written and verbal)
- Clear, polite and professional telephone manner
- Effective time management and organisation
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to follow policies, procedures and confidentiality requirements
- Use of Excel to manipulate data
- Knowledge of SystmOne/Emis or other clinical systems
- Experience analysing service or performance data
Experience:
- Experience of working with the general public
- Experience of administrative or reception duties
- Experience of supervising or managing staff
- Experience of working in a healthcare setting
- Experience of providing appraisal writing and staff development
- Experience managing rotas, workflows or service capacity
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Reception Manager employer: Riversdale Surgery
Contact Detail:
Riversdale Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Reception Manager
✨Tip Number 1
Get to know the practice! Research Riversdale Surgery and understand their values and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their patient-centred ethos.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, patient care, and teamwork. Role-play with a friend or use our resources to boost your confidence and ensure you can articulate your experience effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the practice.
We think you need these skills to ace Deputy Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Reception Manager role. Highlight your leadership qualities and any relevant experience in managing reception staff or workflows.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided excellent patient service and supported your colleagues in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear, polite, and professional. This will give us a taste of how you interact with patients and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Riversdale Surgery
✨Know Your Stuff
Make sure you’re familiar with the daily operations of a reception and patient services function. Brush up on SystmOne and any other clinical systems mentioned in the job description. Being able to discuss your experience with managing workflows and rotas will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Deputy Reception Manager, you'll be leading a team. Prepare examples of how you've supported and developed staff in previous roles. Think about times when you’ve had to step up under pressure and how you maintained a professional environment for both staff and patients.
✨Emphasise Communication
Communication is key in this role. Be ready to discuss how you handle patient queries and concerns. Share specific instances where your communication skills made a difference, whether it was resolving an issue or improving patient flow.
✨Align with Their Values
Riversdale Surgery has core values like Quality Care and Teamwork. Before the interview, reflect on how your personal values align with theirs. Be prepared to share examples of how you embody these values in your work, especially in a healthcare setting.
