At a Glance
- Tasks: Supervise poker games, ensuring smooth gameplay and excellent guest service.
- Company: Exciting casino environment with a focus on customer experience.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth.
- Other info: Must be 21+, with a passion for poker and customer engagement.
- Why this job: Join a dynamic team and enhance your leadership skills in a fun atmosphere.
- Qualifications: Experience in gaming and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Poker Room Supervisor oversees the operation and management of Poker games within the casino, ensuring smooth gameplay, adherence to gaming regulations, and superior guest service. This role requires a strong understanding of gaming procedures, leadership skills, and the ability to handle guest concerns while maintaining security and efficiency in the Poker Room.
Supervisory Responsibilities
- Maintains game security and always protects company assets.
- Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
- Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
- Manages staffing levels according to volume of business.
- Enforces all poker procedures and policies.
- Prepares necessary shift and other reports.
- Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
- Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
- Performs all other duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of poker procedures, game protection, regulations, and training requirements.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Must possess excellent customer relations and communication skills.
- Ability to obtain and maintain all necessary licensing.
- Frequently required to meet deadlines.
- Able to interact with others while maintaining a positive and courteous demeanor.
- Must have full working knowledge of the BRAVO system.
- Must have knowledge of Tournaments, structures, and payouts through Bravo.
- Available to work flexible shifts, weekends, and holidays.
Minimum Education and Experience Requirements
- Must be 21 years of age or older.
- Two or more years of related experience.
- High school diploma or general education degree (GED).
Certifications, Licenses, and/or Registrations
- Able to obtain and retain gaming license/registration as required by jurisdiction(s).
Physical Requirements
- Must be able to identify colors.
- Must occasionally lift up to 25 pounds.
- Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to handle, or feel and reach with hands and arms.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
Poker Supervisor in Cornholme employer: Rivers Casino Portsmouth
As a Poker Supervisor at our vibrant casino, you will thrive in a dynamic work environment that prioritises guest satisfaction and employee development. We offer competitive benefits, a supportive team culture, and opportunities for career advancement within the gaming industry, all set against the backdrop of an exciting location that attracts visitors from near and far. Join us to be part of a team that values your contributions and fosters a rewarding career in gaming management.
StudySmarter Expert Advice🤫
We think this is how you could land Poker Supervisor in Cornholme
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rivers Casino Portsmouth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rivers Casino Portsmouth
Don't be shy about reaching out to Rivers Casino Portsmouth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Poker Supervisor in Cornholme
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rivers Casino Portsmouth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rivers Casino Portsmouth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
