Northern Ireland businesses across every sector trust RiverRidge to handle their waste. From hospitality and retail to manufacturing and construction - if your business generates waste, we have a service built around it.
Our collection services produce some of Northern Ireland’s lowest emissions per tonne lifted. Our state-of-the-art fleet and digital logistics platform enable our team to schedule, track and report on all collections, providing reliability to every customer.
We have 3 treatment sites across Northern Ireland. This allows us to segregate waste on arrival, maximising the extraction of recyclable materials. All remaining materials are converted into refuse derived fuels for recovery.
We recognise our customers’ needs for regular data updates regarding their waste arisings. Our customer portal provides access to a range of reports, offering a detailed view of the emissions generated from their periodic collections.
Since 2011, the once small landfill orientated business has become Northern Ireland’s leading waste management operation. Our team has developed significant infrastructure, offering the country’s most progressive resource recovery service.
Our ESG strategy sets clear targets aligned with UN Sustainable Development Goals. Key Performance Indicators are embedded, and we’re committed to annual reporting in line with GRI Sustainability Reporting Standards.
Our people and the communities we serve are central to our company. We prioritise positive impacts on the economy, environment, and lives, making these pillars a key part of our business strategy.
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and solving problems? If so, we’d love to hear from you.
RiverRidge is looking to recruit Customer Service Agents to join our busy Customer Contact Centre in Duncrue. This is an excellent opportunity to become part of a supportive and friendly team, with clear opportunities for training, development and career progression.
As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, efficient and friendly support while ensuring the highest standards of customer service are delivered.
From your first day, you’ll be enrolled on a structured development programme designed to support your growth, with the aim of becoming a fully qualified Customer Service Agent within 12 months.
Key Responsibilities and Accountabilities
As a Customer Service Agent, you will:
- Deliver exceptional customer service through telephone, email and other communication channels.
- Act as the first point of contact for customer enquiries, service requests and complaints, ensuring timely and effective resolution.
- Manage inbound calls and emails while coordinating with internal departments to deliver excellent service.
- Maintain accurate customer records, including contracts, purchase orders, service information and account updates using company systems.
- Support customer communications, including outbound customer contact where required.
- Work collaboratively with colleagues to ensure efficient service delivery and effective communication across the business.
- Identify and communicate potential sales opportunities to the Business Development team.
- Follow company procedures and contribute to continuous improvements in systems, processes and customer experience.
- Work towards agreed Key Performance Indicators (KPIs) while maintaining high standards of accuracy and professionalism.
- Undertake any other duties appropriate to the role as requested by management.
To be successful in this role, you will have:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
- The ability to remain calm and work effectively in a fast-paced environment.
- Excellent organisational skills with the ability to prioritise a varied workload.
- Strong attention to detail and effective problem-solving skills.
- Good IT skills, including Microsoft Office applications.
- Flexibility to work a rotational Saturday (approximately one in every five weeks).
- Flexibility to provide occasional Bank Holiday cover, for which you will receive time and a half plus a day’s annual leave in lieu.
It would be advantageous if you have:
- At least six months’ experience in a customer-facing or customer service role.
- Experience working within a service-based industry.
**Must be able to provide documentation to confirm your eligibility to work in the UK**
What We Offer!
- Salary review upon successful completion of the Customer Service development programme
- Discretionary Bonus Scheme
- Clear career progression opportunities
- Structured training and ongoing personal development
- 33 days annual leave, including Bank Holidays
- Company Pension Scheme
- Company Sick Pay and Death in Service benefit after one year’s continuous service
- Private Healthcare Scheme and Cash Health Plan (following successful completion of probation)
- Free onsite parking
- Convenient location outside Belfast City Centre
- Supportive, inclusive and friendly working environment
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