At a Glance
- Tasks: Support customer contracts and ensure smooth service delivery while liaising with teams.
- Company: Join a leading company in sustainability and environmental services.
- Benefits: Competitive salary, career development, hybrid working, and private healthcare options.
- Other info: Enjoy a modern work environment with excellent growth opportunities.
- Why this job: Make a real environmental impact while developing your skills in a supportive team.
- Qualifications: Experience in administration or customer service with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 9.00 am – 5.00 pm Monday to Friday
Salary: Competitive + Benefits
As Commercial Support Coordinator, you will support the successful delivery and administration of customer contracts while acting as a key link between customers, operations, and internal commercial teams. You’ll help ensure service delivery runs smoothly, customer issues are resolved efficiently, and commercial information is managed accurately. This role would suit someone with strong organisational skills, excellent communication abilities, and experience in administration, coordination, customer service, contracts, or commercial support environments.
Key Responsibilities
- Support the day-to-day administration and coordination of commercial contracts
- Liaise with customers to ensure excellent service delivery and issue resolution
- Coordinate with operational teams to support customer requirements
- Maintain accurate contract, service, and customer records
- Prepare reports, service updates, and commercial documentation
- Monitor customer requests and ensure actions are completed within agreed timelines
- Assist with contract renewals, onboarding, and customer account administration
- Support continuous improvement initiatives across commercial operations
- Build positive working relationships across internal departments and external stakeholders
- Carry out customer site audits and any other reasonable tasks required by the Senior Contracts Manager
- Participate in training and personal development activities
- Be flexible in undertaking the duties and responsibilities attached to your role, carrying out any other reasonable tasks as required by Management
What Success Looks Like
In this role, success means ensuring commercial processes run efficiently, supporting operational performance, and helping RiverRidge continue to grow as a leader in sustainability and environmental services. You’ll become an important part of a business making a real environmental impact across Northern Ireland.
Qualifications
- Previous experience in a coordination, administration, customer service, or commercial support role
- Strong organisational and multitasking skills
- Excellent communication and relationship-building abilities
- Good attention to detail and problem-solving skills
- Ability to manage priorities in a fast-paced environment
- Proficiency in Microsoft Office systems including Excel, Outlook, and Word
- Positive, proactive, and team-oriented approach
- Experience supporting contracts or service delivery operations
- Experience within waste management, logistics, facilities management, utilities, or environmental services
- Knowledge of CRM or operational management systems
What We Offer!
- Career development and progression opportunities
- Supportive and collaborative team environment
- Exposure to major commercial and public-sector contracts
- Learning and development support
- Growing, future-focused business
- Opportunity to contribute to sustainability and environmental impact
- Modern and fast-paced working environment
- Competitive salary & Performance Bonus
- Opportunities for personal growth and development
- Eligible for Company Sick pay and DIS benefit after one years’ continuous service
- Eligible for Private Healthcare Scheme & Cash Health Benefit (upon successful completion of probation)
- 33 days annual leave including Bank holidays
- Hybrid working upon successful completion of probation
- Company pension scheme
- Excellent location outside of Belfast City Centre and with free onsite parking
Commercial Support Coordinator Closing Date: 2nd July 2026, 5 pm in Belfast employer: RiverRidge
As a Commercial Support Coordinator at RiverRidge, you will thrive in a supportive and collaborative team environment that prioritises career development and personal growth. With a focus on sustainability and environmental impact, you'll enjoy a competitive salary, generous benefits including private healthcare, and the flexibility of hybrid working, all while contributing to meaningful projects in a modern workspace just outside Belfast City Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Coordinator Closing Date: 2nd July 2026, 5 pm in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RiverRidge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RiverRidge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Coordinator Closing Date: 2nd July 2026, 5 pm in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RiverRidge:Your cover letter is your chance to shine! Tell us why you want to work at RiverRidge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RiverRidge!
How to prepare for a job interview at RiverRidge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
