At a Glance
- Tasks: Support drivers and passengers via phone and email, ensuring smooth operations.
- Company: Join Via, a tech company transforming global transportation.
- Benefits: Remote work, competitive pay, state-of-the-art hardware, and 28 days of holiday.
- Other info: Opportunity for growth and shift bonuses for night and holiday work.
- Why this job: Be part of a mission-driven team making mobility accessible and eco-friendly.
- Qualifications: Fluent in German and English, great communication skills, and a passion for service.
The predicted salary is between 14 - 15 £ per hour.
Via is using technology to transform transportation around the world.
From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As we continue to expand in Europe, we are looking for a
Customer Service Representative .
You will work with our Operations team to build and operate our outstanding on-demand services.
You can expect a comprehensive introduction to operations, technology management, and on-demand mobility.
You will be part of an emerging team and experience the dynamics of the mobility industry first‑hand.
This job can be done remotely, as long as you are based in England.
What You’ll Do
- You will ensure the smooth daily operation of our services by providing telephone and email support.
- You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre‑determined holidays.
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
- You will care for customer satisfaction and making sure that issues are resolved.
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are
- You speak fluent German (C2 or native) and English (C1 or C2).
- You are a good communicator and able to always find the right tone in different contexts.
- You enjoy providing advice and support over the phone.
- You remain calm even in stressful situations and are able to develop creative solutions in real time.
- Even if you don’t have experience as a call‑center employee, you’re here to learn and want to deliver a great service.
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
- You are technology‑savvy and enjoy working with modern IT tools.
What We Offer
- 100% work from home, as long as you’re based in England.
- State of the art hardware for you to perform your work worry free.
- The possibility of working for a company that has a strong mission of improving the quality of life for those who need it most.
- £14.75 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work.
- 28 days of vacation days inclusive of public holidays.
Via is an equal opportunity employer.
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Customer Service Representative (German-speaking) employer: RiverPark Ventures
Dandy is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for a Dental Account Growth Manager. With a focus on employee growth and development, team members are encouraged to enhance their skills while enjoying the benefits of working in a dynamic environment that prioritises customer satisfaction and innovation. Located onsite, employees have the unique advantage of building strong relationships with clients and colleagues alike, contributing to meaningful outcomes in the dental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (German-speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RiverPark Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RiverPark Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (German-speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RiverPark Ventures:Your cover letter is your chance to shine! Tell us why you want to work at RiverPark Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RiverPark Ventures!
How to prepare for a job interview at RiverPark Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
