At a Glance
- Tasks: Manage accounts and build strong relationships with dentists to drive growth and satisfaction.
- Company: Dandy is revolutionising the dental industry with innovative technology and support.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Onsite role with opportunities for travel and professional growth.
- Why this job: Join a mission-driven team transforming dental practices and make a real impact.
- Qualifications: 6+ years in dental sales or account management with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Dandy is transforming the massive and antiquated dental industry — an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world — empowering clinicians and their teams with technology, innovation, and world‑class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
What You’ll Do
- Book Management
- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
- Commercial Sales
- Identify and execute upsell and cross-sell opportunities within your given book of business
- Drive activations of more users / doctors within a practice
- Drive sales of additional scanners within a practice
- Drive expansion through selling into additional practice locations
- Client Relationship Management
- Build and maintain strong, long‑lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
- Experiment and execute on churn reduction strategies
- Clinical Knowledge
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Continuous Improvement
- Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
- Collaborate with cross‑functional teams such as customer support and training to better serve your customers
- Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
What We’re Looking For
- 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Established and managed relationships with multiple stakeholders at small to medium sized businesses
- Enjoy talking on the phone with clients for over 60% of your day.
- Have a desire to dive deeper and understand customer’s pain points.
- Comfortable analyzing data and using dashboards to inform your decisions and outreach.
- Enthusiasm for experimentation and iteration to hone your craft
- Highly motivated, performance driven individual.
- Exceptional communication, problem‑solving, and organizational skills.
- Ability to thrive in a fast‑paced environment and adapt to changing priorities.
This is an onsite role, 5 days/week onsite. Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.
Dandy offers a wide range of best‑in‑class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off — ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal‑opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Account Manager (UK) employer: RiverPark Ventures
Dandy is an exceptional employer, offering a dynamic work environment where innovation meets support. With a strong focus on employee growth, Dandy provides comprehensive benefits including healthcare, mental health resources, and generous paid time off, ensuring that team members thrive both personally and professionally. Located in the heart of the UK, employees enjoy a collaborative culture that values diversity and fosters authentic relationships, making it a rewarding place to build a career in the dental technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (UK)
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Account Manager (UK)
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for RiverPark Ventures.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join RiverPark Ventures. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at RiverPark Ventures! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at RiverPark Ventures
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that RiverPark Ventures might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at RiverPark Ventures. This demonstrates not just your skills but also your dedication to advancing in the field.
