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For Companies At a Glance
- Tasks: Lead strategic accounts and drive new business growth in a dynamic tech environment.
- Company: Join Xperience, a rapidly growing company focused on empowering SMEs with digital solutions.
- Benefits: Enjoy 30 days holiday, private medical insurance, and hybrid working options.
- Why this job: Make a real impact by helping businesses thrive with innovative technology solutions.
- Qualifications: 5+ years in account management or sales within tech; strong consultative selling skills required.
- Other info: Collaborative culture with opportunities for personal development and career growth.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Join to apply for the Account Director role at Riverlite part of Xperience.
Location: Bury St Edmunds
Contract Type: Permanent
About The Role
Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience. Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side tracked by the admin. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future. Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us, and create an amazing career #BuiltwithXperience.
Job Responsibilities
- Strategic Account Leadership & Retention: Lead the account management strategy for our largest and most strategic clients. Develop and execute robust Account Plans to drive retention, cross-sell and up-sell opportunities. Act as the senior escalation point for client issues, proactively managing risk and service improvement. Chair and attend Quarterly Business Reviews (QBRs), ensuring alignment with client objectives and value realisation. Ensure all client contracts deliver maximum profitability, managing renewals, WIP and commercial performance. Achieve net‑zero customer attrition across managed accounts.
- New Business Generation & Growth: Proactively target and acquire new customers within defined regions or vertical markets, aligned to our GTM strategy. Build and manage a rolling 90‑day outbound prospecting plan using phone, email, LinkedIn, events and partner referrals. Qualify and manage all inbound enquiries, ensuring rapid follow‑up and progression through the sales process. Build referral partnerships with regional networks, professional services firms and industry groups. Consistently achieve monthly and annual new business revenue targets.
- Pipeline Management & Sales Execution: Own the end‑to‑end sales process from initial engagement through to deal close. Run high‑quality discovery conversations focused on business outcomes and operational challenges. Collaborate with presales, solution architects and delivery teams to design compelling, outcome‑led solutions. Prepare proposals, quotations, commercial models and SOW inputs. Navigate complex, multi‑stakeholder decision‑making and procurement processes. Maintain accurate pipeline, forecasting and activity tracking in ConnectWise and Dynamics365.
- Cross‑Functional Collaboration: Ensure full and compliant use of ConnectWise to support account strategies, pre‑sales engagement and forecasting. Work closely with Delivery teams to ensure smooth handover from sale to implementation. Partner with Marketing to support campaigns, content creation, lead generation and event follow‑ups. Share market insights, competitor intelligence and best practices across the Commercial team. Support peer learning, coaching and collaboration across departments and locations.
- Leadership & Professional Standards: Establish and monitor account KPIs, client risk indicators and growth opportunities. Demonstrate company values and behaviours in all client and internal interactions. Take ownership of personal development, maintaining strong product and market knowledge through continuous learning.
Key Deliverables
- Achievement of new business revenue targets
- Growth and profitability of strategic accounts
- Cross‑sell and up‑sell revenue generation
- High client satisfaction and retention
- Accurate forecasting and CRM discipline
Benefits
- Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost
- Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
- Death in Service Benefit x3 time‑base salary from commencement of employment
- Generous 30 Day Annual Holiday Entitlement (Jan‑Dec)
- 8 Public Holidays
- Additional Guaranteed Birthday Leave – 1 Day
- Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
- Enhanced Sick Pay on completion of probationary period
- Bereavement Leave Policy
- Enhanced Parental Leave Policy
- Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
- Long Service Awards commencing from 1 year’s service
- Monthly/ Annual Recognition Awards
- 36.25 hours working week
- Hybrid Working
- Salary Sacrifice Cycle to Work Scheme
- Employee Referral Bonus of ÂŁ1500 per hire
- Discounted IT Purchase Scheme
- Company Funded Social Events
- Easily accessible and free car parking
Xperience is an equal opportunities employer.
Experience Required
Essential Criteria:
- Minimum 5 years’ experience in account management and/or new business sales within technology, IT services, SaaS or managed services.
- Proven track record of winning new business, growing accounts and exceeding revenue targets.
- Strong consultative selling skills with the ability to articulate business value at both strategic and technical levels.
- Confident engaging and influencing senior stakeholders, including MDs, FDs, CIOs and Heads of IT.
- Highly organised, self‑motivated and disciplined in prospecting, follow‑up and pipeline management.
- Proficient in Microsoft Word and Excel.
- Valid Right to Work in the UK (no visa sponsorship available).
Desirable Criteria:
- Experience selling Cloud, Managed IT, Cyber Security, Data & AI, CRM or ERP solutions.
- Familiarity with ConnectWise, D365 or similar CRM platforms.
- Experience working within SME or mid‑market environments.
- Knowledge of vertical markets such as construction, manufacturing, professional services or Not‑For‑Profit.
Competencies required for role:
- Building Relationships & Influencing – builds trust‑based relationships and promotes organisational values internally and externally.
- Teamwork & Collaboration – works effectively across departments, removing barriers and encouraging shared ownership of outcomes.
- Client & Commercial Focus – anticipates client and market trends, identifying opportunities to differentiate and grow.
- Results Focused & Problem Solving – demonstrates accountability for results, ensuring the right resources and actions are in place to deliver success.
Apply Now
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
Account Director in Bury St Edmunds employer: Riverlite part of Xperience
Contact Detail:
Riverlite part of Xperience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Bury St Edmunds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your fit for the role and demonstrate that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the Account Director role. Highlight your successes in account management and new business sales, and be prepared to discuss how you can drive growth and retention for their clients.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and gives you another chance to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Account Director in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience in account management and new business sales, especially within technology or IT services. We want to see how your skills align with our values of integrity, collaboration, and ambition!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping SMEs unlock their potential. Share specific examples of how you've driven growth and retention in previous roles, and don’t forget to mention your consultative selling skills.
Showcase Your Achievements: When detailing your work experience, focus on your achievements. Use numbers and metrics to demonstrate how you’ve exceeded revenue targets or improved client satisfaction. We love seeing concrete results that show your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at Xperience!
How to prepare for a job interview at Riverlite part of Xperience
✨Know Your Numbers
Before the interview, brush up on your past achievements. Be ready to discuss specific metrics like revenue growth, client retention rates, and successful projects. This will show that you can deliver results and understand the importance of numbers in account management.
✨Understand Their Business
Research Riverlite and its offerings thoroughly. Familiarise yourself with their digital solutions and how they help SMEs. This knowledge will allow you to tailor your responses and demonstrate how your experience aligns with their goals.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult client or leading a cross-functional team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Showcase Your Collaborative Spirit
Since teamwork is key at Riverlite, be prepared to discuss examples of how you've successfully collaborated with others in the past. Highlight your ability to build relationships and influence stakeholders, as this aligns with their values of integrity and collaboration.
