At a Glance
- Tasks: Join our Customer Service team and help shape Riverford's future with friendly support.
- Company: Be part of Riverford, a thriving employee-owned business passionate about organic farming.
- Benefits: Enjoy 33 days holiday, profit sharing, discounted meals, and free organic produce.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real impact while working in a beautiful environment surrounded by good food.
- Qualifications: Experience in customer service, excellent communication skills, and IT confidence required.
The predicted salary is between 29872 - 29872 £ per year.
Work with us at Riverford, and join a thriving employee-owned business. Be part of a supportive, down-to-earth and solutions driven Customer Service team.
Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We're not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued. Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air.
As a co-owner, you'll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.
Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As our Customer Service Team Member, you'll help shape Riverford's future. Questions, orders and the occasional complaint that come via the telephone, email, live chat and social media, all need a rapid, friendly and professional response. Riverford prides itself on customer service that is both personal and informative. You will share and communicate enthusiasm for good food from good farming and develop your knowledge of food, farming and cooking. Friendly and helpful, we want you to leave a positive impression of Riverford and the service we offer with everyone you speak to.
You'll need to be confident in IT and have some knowledge of software programmes (Excel, Word, Outlook) as you will be using a range of systems and processes.
Salary: £29,872.04 per annum, pro rata. Location - Based at Wash Barn, Buckfastleigh, Devon, TQ11 0JU. We utilise a hybrid working system with some working from home and apply a minimum of 2 days a week in the office, once training is complete. Hours - This is a 12 Month Fixed Term Contract. Working 32 hours per week, Monday to Friday. Working days to be agreed at interview. Operating hours are 8:30am-6pm, including Bank Holidays (excluding Christmas).
What You’ll Bring:
- Previous experience of working in an administrative or customer focussed role is essential
- Excellent communicator with good standard of spoken English and a desire to help customers
- Confident in meeting targets
- Good team player, and ability to work on own initiative
- Organised with excellent attention to detail
- Be a people person and have confidence to make outbound calls
- Related customer services training would be useful
What We’re Looking For:
- A good sense of humour and friendly personality is essential along with a flexible approach to work.
- You will need to enjoy working in a team, be driven and motivated, reliable, enthusiastic, and passionate paired with a real interest in what we do.
Customer Service Team Member in Buckfastleigh employer: Riverford
At Riverford, we pride ourselves on being an employee-owned business where every team member is a co-owner, contributing to our mission of promoting sustainability and great tasting organic food. Based in Bristol, our vibrant work culture fosters collaboration and personal growth, with ample opportunities for learning and development, alongside generous benefits like profit sharing, free organic produce, and a supportive environment that values your well-being. Join us as a Sales Representative and be part of a passionate team that not only meets targets but also makes a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Member in Buckfastleigh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Riverford.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Riverford. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Team Member in Buckfastleigh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Riverford.
How to prepare for a job interview at Riverford
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Riverford's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Riverford offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
