At a Glance
- Tasks: Deliver exceptional service to wholesale customers and manage orders from start to finish.
- Company: Join Riverford, an employee-owned business passionate about organic veg.
- Benefits: 33 days holiday, 30% off veg boxes, generous pension, and annual profit share.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Be part of a friendly team making a positive impact on local businesses.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 29869 - 31243 € per year.
Work with us at Riverford, and join a thriving employee‑owned business as our Wholesale Customer Co‑ordinator. Be part of an inclusive and friendly wholesale team. More than just a veg box – Riverford is mad about organic veg. It’s at the core of everything we do. We grow, pack and deliver veg to around 70,000 homes across the UK every week. This takes loads of brilliant people, and working here makes you a "co‑owner" because Riverford is employee‑owned. Success is more than profits – we want a place people enjoy coming to work, and a business our co‑owners feel proud of.
We offer a bucket load of benefits:
- 33 days holiday pro rata (including bank holidays)
- 30% off veg boxes and online shop
- Generous company pension scheme
- Annual profit share (at least 10% of all profits split equally among all co‑owners)
We’re moving to 100% electric vans for low‑emission deliveries.
Responsibilities
- Deliver a great Riverford experience to wholesale customers.
- Act as the key interface between wholesale (business) customers and the dispatch and delivery teams.
- Take and process orders, manage through to dispatch.
- Handle queries, complaints, order amendments and logistics arrangements.
- Prepare delivery notes and complete general administration tasks to support smooth running of the Wholesale function.
We supply a wide range of businesses across the region, including farm shops, cafés, restaurants and festivals.
Qualifications
- Previous experience in a transactional administration or customer‑facing role.
- Organised with excellent attention to detail and data processing skills.
- Strong systems knowledge and ability to work to tight deadlines.
- Reliability and strong customer service skills – frequent liaising with customers.
- Excellent communicator with good standard of spoken English and a desire to help customers.
- Good team player with ability to work on own initiative.
- People‑person with confidence to make outbound calls.
Salary: £29,869 – £31,243 DOE per annum
Location: Lower Dean Buckfastleigh, Devon, TQ11 0JU
Hours: 40 hours per week, Sunday–Thursday 7am–3.30pm
Wholesale Customer Co-ordinator employer: Riverford Organic Farmers Ltd
At Riverford, we pride ourselves on being an employee-owned business that fosters a supportive and inclusive work environment. As a Wholesale Customer Co-ordinator, you'll enjoy generous benefits such as 33 days of holiday, a 30% discount on our organic produce, and a profit-sharing scheme that ensures every co-owner shares in our success. Join us in beautiful Devon, where you can contribute to a sustainable future while growing your career in a company that values its people and the planet.
Contact Detail:
Riverford Organic Farmers Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings at Riverford!
✨Tip Number 2
Prepare for the interview by researching Riverford’s values and mission. Show us you’re passionate about organic veg and the employee-owned model. We love candidates who align with our ethos!
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with wholesale customers, think of scenarios where you can demonstrate your problem-solving abilities and how you’d handle queries or complaints.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Riverford family. Don’t miss out!
We think you need these skills to ace Wholesale Customer Co-ordinator
Some tips for your application 🫡
Show Your Passion for Organic Veg:When you're writing your application, let your love for organic produce shine through! We want to see that you're not just looking for a job, but that you genuinely care about what we do at Riverford.
Highlight Your Customer Service Skills:Make sure to emphasise any previous experience you've had in customer-facing roles. We’re all about delivering a great experience to our wholesale customers, so show us how you can contribute to that!
Be Organised and Detail-Oriented:Since the role involves processing orders and managing logistics, it’s crucial to demonstrate your organisational skills. Share examples of how you've successfully managed tasks or projects in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Riverford Organic Farmers Ltd
✨Know Your Veg!
Since Riverford is all about organic veg, make sure you brush up on your knowledge of their products. Familiarise yourself with the different types of vegetables they offer and their benefits. This will show your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
As a Wholesale Customer Co-ordinator, you'll be the face of Riverford for many businesses. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to stay calm under pressure and resolve issues effectively.
✨Demonstrate Organisational Skills
This role requires excellent organisational skills. Be ready to discuss how you manage your time and prioritise tasks, especially when working to tight deadlines. You might even want to bring a few examples of how you've streamlined processes in previous roles.
✨Be a Team Player
Riverford values collaboration, so be prepared to talk about your experience working in teams. Share stories that illustrate your ability to work well with others, support your colleagues, and contribute to a positive team environment. Don't forget to mention any instances where you've taken the initiative!
