At a Glance
- Tasks: Be the friendly face of our dental practice, supporting patients and ensuring smooth operations.
- Company: Join Riverdale Healthcare, a trusted provider transforming dental care with a supportive team.
- Benefits: Gain valuable customer service skills while earning your Level 2 apprenticeship in a dynamic environment.
- Other info: Potential for a full-time role after your apprenticeship and opportunities for career progression.
- Why this job: Start a rewarding career in healthcare and make a real difference in patient experiences.
- Qualifications: GCSE Maths and English at grade 4 or above; strong communication and organisational skills.
The predicted salary is between 24960 - 30000 £ per year.
Introduction
Start a rewarding career in healthcare while developing valuable customer service skills.
Riverdale Healthcare is looking for a motivated Apprentice Dental Receptionist to join the team.
You’ll be the first point of contact for patients, supporting the smooth running of the practice and helping deliver an excellent patient experience.
About the Employer
Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience.
The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do.
Their vision is to be the most trusted provider transforming dental care for the nation.
- What You\'ll Do
- This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
- As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
- You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
- Key duties may include: Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
- Managing appointment bookings, amendments, and cancellations using the practice management system
- Communicating clearly with patients regarding waiting times and upcoming appointments
- Ensuring patients are welcomed and checked in efficiently upon arrival
- Maintaining accurate and confidential patient records on the electronic patient database
- Responding to emails and telephone enquiries promptly and professionally
- Booking follow-up appointments and managing recall systems for routine check-ups
- Contacting patients ahead of appointments with courtesy reminders
- Supporting the practice team to ensure appointment schedules remain efficient and full
- Processing payments and supporting administrative tasks within reception
- Maintaining a clean, organised, and welcoming reception and waiting area
- Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
- Supporting the wider team to ensure the smooth day-to-day running of the practice
- Building positive working relationships with dentists, nurses, and practice staff
- You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
- Training Outcome
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice
Skills Required
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- Initative
- IT Skills
- Non judgemental
- Organisational Skills
- Problem Solving Skills
- Teamworking
- Communication Skills
- Professionalism
- Telephone Skills
- Time Management
Qualifications
- Essential - GCSE - Maths and English - 4
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working
Week: Shifts will be confirmed at interview staged but will fall between the practice open times: Monday: 8:30am- 5:15pm
- Tuesday: 8:30am- 5:15pm
- Wednesday: 8:30am- 5:15pm
- Thursday: 8:30am- 5:15pm
- Friday: 8:30am- 5:00pm
- Expected Duration: 1 Year
- Training Provider: TEMP DENT DENTAL AGENCY LIMITED
- #J-18808-Ljbffr
Apprentice Dental Receptionist - North Shield in North Shields employer: RIVERDALE TRADECO LIMITED
Riverdale Healthcare is an exceptional employer that prioritises the growth and development of its staff while delivering high-quality dental care. With a strong focus on creating a supportive work environment, employees are encouraged to enhance their skills through training and apprenticeship opportunities, ensuring a fulfilling career path. Located in North Shields, the practice offers a welcoming atmosphere where teamwork and patient care are at the forefront, making it an ideal place for those seeking meaningful employment in healthcare.
