Riverbed is a leader in AIOps for observability, helping organizations optimize their users’ experiences using AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection, AI, and machine learning, Riverbed’s open AI‑powered observability platform & acceleration solutions optimize digital experiences and improve IT efficiency.
Position
Title: Director, Solutions Engineering – UK&I
Location: Hybrid – London
Technology Specialization: Observability
What You Will Do
- Lead, mentor, and develop a Solutions Engineering team across the UK&I region.
- Foster a culture of accountability, innovation, technical excellence, and customer empathy.
- Build and execute a long‑term technical sales strategy aligned with Go‑To‑Market (GTM), Product, and regional Sales leadership.
- Partner with Sales to drive new business, expansion, and renewals across multiple segments.
- Own key performance metrics, including win rates, pipeline influence, technical validation cycles (POCs, pilots), and SE capacity planning.
- Collaborate with Marketing and Enablement to deliver world‑class demos, architectures, reference materials, and technical content.
- Represent the Solutions Engineering organization in business planning, forecasting, and regional leadership reviews.
- Establish and scale processes for POCs, customer workshops, architecture reviews, and technical evaluations.
What Makes You an Ideal Candidate
- Ten or more years of experience in technical, customer‑facing roles (e.g., Solutions Engineering, Sales Engineering, Architecture, or equivalent).
- Five or more years of experience leading technical sellers in a scaling technology company.
- Deep expertise in one or more of the following areas: AIOps, Digital Employee Experience (DEX), Cloud Observability, Network Observability, Infrastructure Observability, and/or Application Observability.
- Demonstrated success partnering with enterprise Sales organizations to drive significant revenue growth.
- Experience operating in a fast‑paced, competitive SaaS environment.
- Executive presence with strong communication and storytelling capabilities.
- Strategic thinker with the ability to balance long‑term planning and hands‑on execution.
What We Offer
Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, community engagement initiatives, and global employee wellness programs that support physical, emotional, and financial well‑being.
Equal Employment Opportunity Statement
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breastfeeding), genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
