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For Companies At a Glance
- Tasks: Help customers achieve success with our AI observability platform and drive measurable outcomes.
- Company: Join Riverbed, a leader in AI observability with a collaborative culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and cross-functional collaboration.
- Why this job: Make a real impact by guiding enterprise customers to success and satisfaction.
- Qualifications: 5+ years in Customer Success and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
SaaS / cloud application monitoring. Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency.
Position Title: Customer Success Manager
Location: England/ Western Europe
Do you thrive on helping customers achieve measurable business outcomes through modern observability and digital experience solutions? Are you at your best when you’re guiding enterprise customers from adoption to verified value? Join Riverbed — Powering Unified Observability.
What You Will Do
- As a Customer Success Manager (CSM) at Riverbed, you are accountable for ensuring customers realize verified value from the Aternity platform.
- You will serve as the central point of coordination and leadership for customer outcomes—translating business objectives into structured success plans, proactively managing risk, and mobilizing internal teams to drive adoption, retention, and growth.
- This role blends program management discipline, executive engagement, and technical acumen to ensure customer success is intentional, measurable, and sustained.
- Own customer retention, satisfaction, and expansion, driving long term value and partnership.
- Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes.
- Guide customers through adoption and optimization of Aternity’s real user monitoring, application performance, and digital experience insights.
- Monitor customer health, adoption signals, and risk indicators; proactively build and execute Get Well Plans when needed.
- Lead executive level conversations with credibility, including value reviews and strategic roadmap alignment.
- Identify and mitigate risks early, escalating with clear context, impact, and recommended actions.
- Collaborate cross functionally with Sales, Product, Engineering, Support, and R&D to deliver a unified customer experience.
- Act as the voice of the customer, contributing insights and feedback that influence product direction and roadmap.
- Support renewal and growth motions by connecting usage, outcomes, and business value.
- Work remotely with occasional travel for strategic, high impact customer engagements.
What Makes You An Ideal Candidate
- 5+ years of experience in Customer Success, Technical.
Customer Success Manager employer: Riverbed Technology
Contact Detail:
Riverbed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect how you can help them achieve their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your experience and how it relates to the Customer Success Manager role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, check out our website for more opportunities!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to Riverbed.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Customer Success Manager role. We love seeing how your skills match our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can be your best friend here!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Riverbed Technology
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction, retention, and expansion. Be ready to discuss how you've used these metrics in past roles to drive value for customers.
✨Showcase Your Technical Acumen
Since this role involves technical aspects of SaaS and observability, prepare to talk about your experience with similar platforms. Highlight any specific tools or technologies you've worked with, and be ready to explain how you can leverage them to enhance customer experiences.
✨Prepare for Executive Conversations
As a Customer Success Manager, you'll need to engage with executives. Practice articulating complex ideas clearly and confidently. Think of examples where you've successfully led high-level discussions and how you aligned customer goals with business objectives.
✨Demonstrate Proactive Problem-Solving
Be prepared to discuss how you've identified risks and implemented solutions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to proactively manage customer health and drive successful outcomes.