At a Glance
- Tasks: Drive customer satisfaction and retention while optimising their digital experiences.
- Company: Join Riverbed, a leader in AI observability with a collaborative culture.
- Benefits: Enjoy flexible work policies, wellness programs, and career progression opportunities.
- Other info: Work remotely with occasional travel for high-impact customer engagements.
- Why this job: Make a real impact on customer success and digital transformation.
- Qualifications: 5+ years in Customer Success or related fields; strong communication and analytical skills.
The predicted salary is between 60000 - 80000 € per year.
Riverbed, the leader in AI observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s AI‑powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency.
What you will do:
- Own customer retention, satisfaction, and expansion, driving long‑term value and partnership.
- Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes.
- Guide customers through adoption and optimization of Aternity’s real‑user monitoring, application performance, and digital experience insights.
- Monitor customer health, adoption signals, and risk indicators; proactively build and execute Get‑Well Plans when needed.
- Lead executive‑level conversations with credibility, including value reviews and strategic roadmap alignment.
- Identify and mitigate risks early, escalating with clear context, impact, and recommended actions.
- Collaborate cross‑functionally with Sales, Product, Engineering, Support, and R&D to deliver a unified customer experience.
- Act as the voice of the customer, contributing insights and feedback that influence product direction and roadmap.
- Support renewal and growth motions by connecting usage, outcomes, and business value.
- Work remotely with occasional travel for strategic, high‑impact customer engagements.
What makes you an ideal candidate:
- 5+ years of experience in Customer Success, Technical Account Management, or enterprise software consulting.
- Bachelor’s degree required; advanced certifications in IT infrastructure, performance monitoring, or observability are a plus.
- Proven ability to influence and engage senior IT and business leaders, including CIOs, CISOs, and directors.
- Strong knowledge in one or more of the following: endpoint management; SaaS / cloud application monitoring; network or application performance monitoring; ITSM integrations and operational workflows.
- Demonstrated program management discipline with the ability to drive execution and accountability.
- Strong analytical and commercial acumen – able to connect SaaS metrics to customer outcomes, renewals, and growth.
- Excellent communication, presentation, and stakeholder management skills.
- Technical troubleshooting experience (Tier 1 or Tier 2) with the ability to identify adoption blockers and coordinate resolution.
- Resilience, composure, and leadership presence – especially in complex or high‑pressure customer situations.
- A passion for digital transformation, observability, and continuous learning.
What we offer:
- Employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives.
- Global employee wellness programs support the physical, emotional, and financial well‑being of our employees.
- Benefits & perks vary by country.
Equal Opportunity Employer: Riverbed is an equal employment opportunity/affirmative action (EEO/AA) employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or childbirth (including breast feeding), genetics, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state, and local laws.
Customer Success Manager in London employer: Riverbed Technology, Inc.
Riverbed is an exceptional employer that prioritises employee growth and well-being, offering flexible workplace policies and robust learning resources to support career progression. With a strong focus on community engagement and wellness programs, employees are empowered to thrive both personally and professionally in a collaborative and inclusive work culture. As a leader in AI observability, Riverbed provides a unique opportunity to work with cutting-edge technology while making a meaningful impact on customer success across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer retention and satisfaction. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your pitch. Focus on how you can translate customer goals into success plans, just like Riverbed does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Riverbed team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer retention and satisfaction, and show how you can drive long-term value for Riverbed.
Showcase Your Skills:Don’t forget to emphasise your technical skills and knowledge in areas like SaaS monitoring and ITSM integrations. We want to see how your background aligns with the requirements listed in the job description.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also passionate about digital transformation and observability. Share your enthusiasm!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Riverbed Technology, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to connect SaaS metrics to customer outcomes, renewals, and growth. This will help you demonstrate your analytical skills and show that you can drive value for the company.
✨Prepare for Executive-Level Conversations
Since you'll be leading discussions with senior IT and business leaders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've influenced decision-making in past roles, especially in high-pressure situations. This will showcase your leadership presence and communication skills.
✨Showcase Your Technical Knowledge
Familiarise yourself with Riverbed’s AI observability platform and related technologies. Be ready to discuss your experience with endpoint management, SaaS/cloud application monitoring, and ITSM integrations. This will highlight your technical troubleshooting experience and your ability to identify adoption blockers.
✨Demonstrate Your Passion for Digital Transformation
Express your enthusiasm for digital transformation and continuous learning during the interview. Share any relevant experiences or projects that illustrate your commitment to staying updated in the field. This will resonate well with Riverbed's focus on empowering next-generation digital experiences.
