Overall Purpose of Role Are you passionate about delivering outstanding customer service? Do you enjoy helping people and solving problems? If so, we'd love to hear from you. RiverRidge is looking to recruit Customer Service Agents to join our busy Customer Contact Centre in Duncrue. This is an excellent opportunity to become part of a supportive and friendly team, with clear opportunities for training, development and career progression. As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, efficient and friendly support while ensuring the highest standards of customer service are delivered. From your first day, you'll be enrolled on a structured development programme designed to support your growth, with the aim of becoming a fully qualified Customer Service Agent within 12 months. Key Responsibilities and Accountabilities As a Customer Service Agent, you will: Deliver exceptional customer service through telephone, email and other communication channels. Act as the first point of contact for customer enquiries, service requests and complaints, ensuring timely and effective resolution. Manage inbound calls and emails while coordinating with internal departments to deliver excellent service. Maintain accurate customer records, including contracts, purchase orders, service information and
Customer Service Agent in London employer: River Ridge Recycling
RiverRidge is an exceptional employer, offering a supportive and friendly work environment in Duncrue, where you can thrive as a Customer Service Agent. With a structured development programme, competitive salary, and clear career progression opportunities, employees are empowered to grow and succeed while delivering outstanding customer service. Enjoy benefits like private healthcare, generous annual leave, and a discretionary bonus scheme, all while being part of a team that values collaboration and excellence.
