At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and more while solving problems.
- Company: Join RiverRidge, a supportive and friendly team in Belfast.
- Benefits: Competitive salary, structured training, 33 days leave, and private healthcare.
- Other info: Flexible working hours with clear progression opportunities.
- Why this job: Make a real difference by helping customers and developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26125 - 26775 £ per year.
Location: 62-66 Duncrue Street, Belfast
Starting salary: Competitive Salary
08:30 and 17:00 Monday to Friday
Contract: 40hrs/week - permanent
Overall Purpose of Role
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and solving problems? If so, we'd love to hear from you. RiverRidge is looking to recruit Customer Service Agents to join our busy Customer Contact Centre in Duncrue. This is an excellent opportunity to become part of a supportive and friendly team, with clear opportunities for training, development and career progression. As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, efficient and friendly support while ensuring the highest standards of customer service are delivered. From your first day, you'll be enrolled on a structured development programme designed to support your growth, with the aim of becoming a fully qualified Customer Service Agent within 12 months.
Key Responsibilities and Accountabilities
- Deliver exceptional customer service through telephone, email and other communication channels.
- Act as the first point of contact for customer enquiries, service requests and complaints, ensuring timely and effective resolution.
- Manage inbound calls and emails while coordinating with internal departments to deliver excellent service.
- Maintain accurate customer records, including contracts, purchase orders, service information and account updates using company systems.
- Support customer communications, including outbound customer contact where required.
- Work collaboratively with colleagues to ensure efficient service delivery and effective communication across the business.
- Identify and communicate potential sales opportunities to the Business Development team.
- Follow company procedures and contribute to continuous improvements in systems, processes and customer experience.
- Work towards agreed Key Performance Indicators (KPIs) while maintaining high standards of accuracy and professionalism.
- Undertake any other duties appropriate to the role as requested by management.
Essential Criteria
- A genuine passion for delivering excellent customer service.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
- The ability to remain calm and work effectively in a fast-paced environment.
- Excellent organisational skills with the ability to prioritise a varied workload.
- Strong attention to detail and effective problem-solving skills.
- Good IT skills, including Microsoft Office applications.
- Flexibility to work a rotational Saturday (approximately one in every five weeks).
- Flexibility to provide occasional Bank Holiday cover, for which you will receive time and a half plus a day's annual leave in lieu.
Desirable Criteria
- At least six months' experience in a customer-facing or customer service role.
- Experience working within a service-based industry.
- Must be able to provide documentation to confirm your eligibility to work in the UK.
What We Offer!
- Competitive Salary
- Salary review upon successful completion of the Customer Service development programme
- Discretionary Bonus Scheme
- Clear career progression opportunities
- Structured training and ongoing personal development
- 33 days annual leave, including Bank Holidays
- Company Pension Scheme
- Company Sick Pay and Death in Service benefit after one year's continuous service
- Private Healthcare Scheme and Cash Health Plan (following successful completion of probation)
- Free onsite parking
- Convenient location outside Belfast City Centre
- Supportive, inclusive and friendly working environment
Closing Date: 10th August 2026, 5 pm
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Service Agent employer: River Ridge Recycling
Join a dynamic team as an HGV Driver, where you will enjoy competitive pay and a supportive work culture that values your contributions. With opportunities for growth and development, our company prioritises employee well-being and offers a flexible schedule to balance work and life. Located in Northern Ireland, you'll be part of a community-focused organisation that recognises the importance of reliable service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at River Ridge Recycling. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like River Ridge Recycling before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to River Ridge Recycling:Your cover letter is your chance to shine! Tell us why you want to work at River Ridge Recycling specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at River Ridge Recycling!
How to prepare for a job interview at River Ridge Recycling
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
