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- Tasks: Support the team with admin tasks and ensure top-notch customer service.
- Company: Join a leading independent motorhome provider with a focus on honesty and exceptional service.
- Benefits: Enjoy flexible hours, competitive salary, 28 days holiday, and free parking.
- Why this job: Be part of a supportive team culture while gaining valuable experience in the motor trade.
- Qualifications: Good admin skills, customer service experience, and a driving license are essential.
- Other info: Opportunity for ongoing training and complimentary motorhome hire after probation.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
This is a dynamic and fast-paced role to support the Operational Team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on all systems and liaising between customers, technicians and other staff members to ensure a high level of customer service is maintained.
About the company
Established for over five years, we provide sales, service, and hire to all brands of motorhomes, new and used. Across three sites, we have experienced staff and extensive workshop facilities to carry out all aspects of repair, maintenance, and accessory fitting and upgrades, from habitation and damp checks to complete mechanical and habitation repair, servicing, and friendly advice.
In addition to this, we have diversified into car and light commercial vehicle sales, service and repair, as well as MOT testing.
Our company\’s mission is to be honest, ethical, and fair, and to be the leading independent provider of motorhome needs for everyone. Our goal is to achieve this through dynamic growth and exceptional customer service, with a team who are responsive, customer-focused, and Right First Time in their work.
MAIN PURPOSE OF THE JOB
- Liaise with operational personnel and ensure all systems are updated.
- Effectively manage the administrative activities of the department.
- Develop positive relationships with customers.
- Ensure all data input is accurate and completed promptly.
- Make sure all deliveries are checked in and entered onto systems correctly.
MAIN TASKS AND ACTIVITIES
Resolve all customer queries promptly.
- Ensure that all IT systems are effectively utilised and all data input is accurately recorded.
- To ensure your emails are managed, dealt with, and filed away promptly.
- Update colleagues or line managers with any relevant service issues, i.e., vehicle breakdowns.
- Keep key accounts updated with service issues for their specific customers.
- Ensure all calls are answered on time and customers receive call-backs.
- Make sure deliveries and collections are managed daily, keeping customers updated on their vehicle progress while with us.
SKILLS AND EXPERIENCE
- Good administration skills
- Competent in the use of computer systems
- Excellent customer service skills
- Team player
- Able to work on own initiative
- Driving license you may be required to use a company vehicle to run customers to town, etc
- Previous motor trade or similar experience is an advantage
BENEFITS
Competitive salary and bonus scheme
28 days holiday
Company pension
Cycle to work scheme
Free parking
Company events
Complimentary motorhome hire after completing a probationary period
Flexible working hours
Discounted repairs to your own vehicle in our workshops
Ongoing training and development opportunities
Supportive, friendly team culture
At River, were building something special, and we want you to be a part of it.
Join us on the journey..
Service Advisor in Hereford employer: River Motorhomes Ltd
Contact Detail:
River Motorhomes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hereford
✨Tip Number 1
Familiarise yourself with the motorhome industry and the specific services offered by our company. Understanding the products and services we provide will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've resolved customer queries in the past. This will show us that you can handle the dynamic nature of the role effectively.
✨Tip Number 3
Highlight your administrative skills by discussing any relevant experience you have with data management and IT systems. Being able to showcase your proficiency in these areas will be a big plus for us.
✨Tip Number 4
Be ready to discuss how you work as part of a team and also how you can take initiative when needed. We value a collaborative spirit, so sharing examples of teamwork will resonate well with us.
We think you need these skills to ace Service Advisor in Hereford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at River Motorhomes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully resolved customer queries or built positive relationships. This will highlight your ability to maintain high levels of customer satisfaction.
✨Showcase Your Administrative Abilities
Since the role involves managing administrative tasks, be ready to discuss your organisational skills and experience with data entry. Mention any specific software or systems you are familiar with, as this can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows that you are proactive and genuinely interested in contributing to the company.
