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For Companies At a Glance
- Tasks: Lead a vibrant team, drive customer satisfaction, and ensure smooth store operations.
- Company: Join River Island, a beloved brand with a bright future and diverse team.
- Benefits: Enjoy 50% staff discount, generous holiday, and a supportive work culture.
- Why this job: Make an impact in retail while developing your leadership skills and career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for progression and personal development in a dynamic environment.
The predicted salary is between 22000 - 29000 £ per year.
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
Department: Retail Management
Employment Type: Permanent - Full Time
Location: Hartlepool
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For...
- Responsibilities:
- COMMUNICATION
- Set up team briefs and communicates / cascade the store actions and targets
- Check’s business communication channels and drives actions to achieve priorities
- Effectively delegates accountabilities within the store team
- Communicates and champions current business initiatives
- Clear and concise communication when leading visits in your store when stepping up in management absence.
- CUSTOMER FOCUS
- Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
- Drives conversion, footfall, and all service KPIs in store
- Frequently adjusts approach to ensure customer needs are met and to improve service
- OPERATIONS
- Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
- Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
- Completes price events and promotional activity in line with company communication
- Drives delivery process and productivity in line with company expectations
- Ensures daily replenishment and size availability checks are completed to company timescales.
- Works with the management team to action daily stockroom walkthroughs and identify product opportunities
- VISUAL & COMMERCIAL
- Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
- Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
- Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.
- Has a good knowledge of your store profile and performance
- PEOPLE
- Supports with proactively recruiting the best team, ensuring a thorough induction is completed
- Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
- Able to have difficult conversations, acting in the best interest of the store and individual
- Competent in acting as a note taker in formal meetings and knowledgeable on people processes
- Supports a culture of recognition in store
- Encourages a Diverse and Inclusive culture where everyone feels included
- COST & BUDGETING
- Is aware of store performance and controllable costs within the store and actions needed to improve.
- Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
- Behavioural Competencies:
- ACCOUNTABILITY
- Holds self and others accountable for the running of the store in other management absence.
- Readily takes on challenges or difficult tasks.
- Adheres to and enforces goals, policies, procedures, and work requirements.
- DRIVES ENGAGEMENT
- Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives.
- Explains the purpose of work, involves others appropriately and gives them recognition for their contributions.
- Praises the successes of others.
- DRIVES RESULTS
- Consistently achieves results, even under challenging circumstances.
- Holds self to high standards of performance.
- Shows consistent effort to complete tasks in a timely manner.
- Maintains work focus despite obstacles or setbacks.
- EFFECTIVE COMMUNICATION
- Adapts communication content and style to the needs of others.
- Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
- PLANNING & PRIORITISING
- Plan and prioritise work to meet required store goals and priorities.
- Has a clear understanding of the main tasks needed to complete work in the right sequence.
- Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
- PROBLEM SOLVING
- Makes sense of information to effectively solve problems and identify opportunities.
- Probes for root causes; uses problem-solving methods to put a proposed plan in place.
This Is For You...
- Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this you will also be entitled to a generous bonus scheme.
- Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
- Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
- Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
- Pension - A contributory private pension scheme
- Holiday - 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
We mentioned the discount, right?
Keeping You Safe...
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Team Leader employer: River Island
Contact Detail:
River Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out River Island's social media and website. Understanding their values and vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to communicate effectively. Try role-playing common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your customer focus! Think of examples from your past experiences where you improved customer service or drove sales. Be ready to share these stories during your interview to demonstrate your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the River Island family. Don’t miss out on this opportunity!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for retail and leadership. Remember, we’re looking for someone who fits in with our vibrant team culture.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. Use specific examples that demonstrate your communication, customer focus, and problem-solving abilities – this will really make you stand out!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your language clear and to the point. Avoid jargon and ensure your key achievements are easy to spot. This helps us quickly see why you’d be a great fit for the Team Leader role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there too!
How to prepare for a job interview at River Island
✨Know Your Stuff
Before the interview, make sure you understand River Island's brand values and culture. Familiarise yourself with their recent initiatives and how they prioritise customer focus. This will help you demonstrate your alignment with their goals during the conversation.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to highlight your experience in managing teams and driving results. Prepare specific examples of how you've successfully led a team, improved performance, or handled difficult situations. This will show that you're ready to take on the responsibilities outlined in the job description.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions. This will demonstrate your ability to adapt your communication style to different audiences, which is crucial for a Team Leader.
✨Emphasise Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific instances where you've identified problems, analysed data, and implemented solutions. This will showcase your problem-solving skills and your ability to drive results, which are essential for success at River Island.
