Team Leader

Team Leader

Cumbernauld Part-Time 20400 - 30600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team, enhance customer experience, and manage store operations.
  • Company: Join River Island, a beloved brand with a bright future and diverse team.
  • Benefits: Enjoy 50% staff discount, flexible working hours, and a supportive culture.
  • Why this job: Be part of a vibrant team, drive positive change, and grow your career.
  • Qualifications: No specific qualifications required; just bring your passion and leadership skills.
  • Other info: Permanent part-time role with opportunities for progression and personal development.

The predicted salary is between 20400 - 30600 £ per year.

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at River Island is like. And this is where yours starts.

This is a 30 hour contract working 5 days out of 7 Department Retail Management Employment Type Permanent – Part Time Location Cumbernauld Workplace type Onsite Compensation £25,500 / year

What We Are Looking For…

Responsibilities:

COMMUNICATION

  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • CUSTOMER FOCUS

  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • OPERATIONS

  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • VISUAL & COMMERCIAL

  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • PEOPLE

  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • COST & BUDGETING

  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
  • Behavioural Competencies:

    ACCOUNTABILITY

  • Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
  • DRIVES ENGAGEMENT

  • Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
  • DRIVES RESULTS

  • Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
  • EFFECTIVE COMMUNCATION

  • Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
  • PLANNING & PRIORITISING

  • Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
  • PROBLEM SOLVING

  • Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.
  • This Is For You…

  • Discount -Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
  • RI Rewards – Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this you will also be entitled to a generous bonus scheme.
  • Island culture – Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
  • Family Hub – Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
  • Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
  • Opportunities – Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
  • Pension – A contributory private pension scheme
  • Holiday – 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
  • We mentioned the discount, right?

    Keeping You Safe…

    At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

    Team Leader employer: River Island

    At River Island, we pride ourselves on being a much-loved brand with a vibrant and inclusive work culture that celebrates diversity and teamwork. Our Cumbernauld location offers generous benefits such as a 50% staff discount, a supportive environment for personal and professional growth, and a commitment to employee well-being through various family support programs. Join us to embark on a rewarding career where your contributions are valued and progression opportunities abound.
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    Contact Detail:

    River Island Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Team Leader

    ✨Tip Number 1

    Familiarise yourself with River Island's brand values and culture. Understanding what makes us unique will help you align your approach during interviews and discussions, showcasing how you can contribute to our supportive island culture.

    ✨Tip Number 2

    Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating others, managing performance, and driving results, as these are key aspects of the Team Leader role.

    ✨Tip Number 3

    Demonstrate your customer focus by sharing specific instances where you've enhanced customer experiences or adapted strategies to meet their needs. This will show that you understand the importance of customer culture in our stores.

    ✨Tip Number 4

    Be ready to discuss how you handle challenges and problem-solving scenarios. We value accountability and results, so illustrating your analytical skills and ability to implement effective solutions will set you apart.

    We think you need these skills to ace Team Leader

    Leadership Skills
    Effective Communication
    Customer Service Orientation
    Team Management
    Operational Excellence
    Health and Safety Awareness
    Visual Merchandising
    Data Analysis
    Coaching and Development
    Conflict Resolution
    Budget Management
    Motivational Skills
    Problem-Solving Skills
    Adaptability
    Time Management

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Team Leader position at River Island. Tailor your application to highlight relevant experiences that align with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail management, team leadership, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet KPIs and enhance customer culture.

    Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully led teams, improved store performance, or enhanced customer experiences in previous roles. Make sure to convey your understanding of River Island's values and culture.

    Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.

    How to prepare for a job interview at River Island

    ✨Showcase Your Leadership Skills

    As a Team Leader, it's crucial to demonstrate your ability to motivate and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on your communication style and how you handle challenges.

    ✨Understand Customer Focus

    River Island values customer culture highly. Be ready to discuss how you've enhanced customer experiences in previous roles. Think about specific strategies you've implemented to meet customer needs and drive KPIs.

    ✨Familiarise Yourself with Operations

    Operations play a key role in this position. Brush up on your knowledge of health and safety protocols, stock management, and promotional activities. Be prepared to discuss how you would ensure a safe and efficient store environment.

    ✨Emphasise Inclusivity and Team Development

    The company promotes a culture of recognition and inclusivity. Share your experiences in developing team members and handling difficult conversations. Highlight your commitment to fostering a supportive and diverse workplace.

    Team Leader
    River Island
    Location: Cumbernauld
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