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For Companies At a Glance
- Tasks: Lead a vibrant team, drive customer satisfaction, and ensure smooth store operations.
- Company: Join River Island, a beloved brand with a bright future and diverse team.
- Benefits: Enjoy 50% staff discount, generous bonuses, and 28 days paid holiday.
- Why this job: Be part of a supportive culture that values your growth and well-being.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: Exciting progression opportunities and a commitment to employee safety.
The predicted salary is between 21500 - 29500 £ per year.
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
This is a 25 hour contract, 5 hour days. Working days are: Mondays, Tuesdays, Thursdays, Fridays, Saturdays.
Department: Retail Management
Employment Type: Permanent - Part Time
Location: Magherafelt
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For...
- Responsibilities:
- COMMUNICATION
- Set up team briefs and communicate/cascade the store actions and targets.
- Check business communication channels and drive actions to achieve priorities.
- Effectively delegate accountabilities within the store team.
- Communicate and champion current business initiatives.
- Provide clear and concise communication when leading visits in your store during management absence.
- CUSTOMER FOCUS
- Work with the management team to actively improve a customer-focused culture in store and within the team.
- Drive conversion, footfall, and all service KPIs in store.
- Frequently adjust approach to ensure customer needs are met and to improve service.
- OPERATIONS
- Create a safe & secure working environment for self, colleagues, and customers by complying with all Health and Safety & Retail Risk legislation, policies & procedures.
- Support the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself and the team.
- Complete price events and promotional activity in line with company communication.
- Drive delivery process and productivity in line with company expectations.
- Ensure daily replenishment and size availability checks are completed to company timescales.
- Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
- VISUAL & COMMERCIAL
- Support with implementing and maintaining exceptional company layouts, sale launches, and visual merchandising guidelines and standards.
- Conduct daily walkthroughs in store, identifying areas that need visual attention in management absence.
- Analyse data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.
- Have a good knowledge of your store profile and performance.
- PEOPLE
- Support with proactively recruiting the best team, ensuring a thorough induction is completed.
- Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow-up is carried out where necessary.
- Able to have difficult conversations, acting in the best interest of the store and individual.
- Competent in acting as a note taker in formal meetings and knowledgeable on people processes.
- Support a culture of recognition in store.
- Encourage a Diverse and Inclusive culture where everyone feels included.
- COST & BUDGETING
- Be aware of store performance and controllable costs within the store and actions needed to improve.
- Check daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs.
Behavioural Competencies:
- ACCOUNTABILITY
- Hold self and others accountable for the running of the store in other management absence. Readily take on challenges or difficult tasks. Adhere to and enforce goals, policies, procedures, and work requirements.
- DRIVES ENGAGEMENT
- Work with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explain the purpose of work, involve others appropriately, and give them recognition for their contributions. Praise the successes of others.
- DRIVES RESULTS
- Consistently achieve results, even under challenging circumstances. Hold self to high standards of performance. Show consistent effort to complete tasks in a timely manner. Maintain work focus despite obstacles or setbacks.
- EFFECTIVE COMMUNICATION
- Adapt communication content and style to the needs of others. Listen to others' input and perspectives, ask questions, and summarise to confirm understanding.
- PLANNING & PRIORITISING
- Plan and prioritise work to meet required store goals and priorities. Have a clear understanding of the main tasks needed to complete work in the right sequence. Identify the support and resources needed to carry out work; deliver on time and at an acceptable level.
- PROBLEM SOLVING
- Make sense of information to effectively solve problems and identify opportunities. Probe for root causes; use problem-solving methods to put a proposed plan in place.
This Is For You...
- Discount: Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- RI Rewards: Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this, you will also be entitled to a generous bonus scheme.
- Island culture: Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Family Hub: Every family is unique; we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
- Giver Island: Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
- Opportunities: Progression focus throughout Retail & Head Office. Support with upskilling skills through on-the-job training and qualifications.
- Pension: A contributory private pension scheme.
- Holiday: 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
Keeping You Safe...
At River Island, we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Team Leader employer: River Island
Contact Detail:
River Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out River Island's social media and website. Understanding their values and vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to communicate effectively. Try role-playing common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 3
Show off your customer focus! Think of examples where you've improved customer service or driven results in previous roles. Be ready to share these stories during your interview to demonstrate your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the River Island family. Don’t miss out!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing how you can contribute to our team culture and goals!
Showcase Your Communication Skills: Since effective communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or how you structure your information, make it easy for us to understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at River Island
✨Know the Brand Inside Out
Before your interview, take some time to research River Island's values, culture, and recent initiatives. Understanding their commitment to customer focus and team engagement will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and develop a team. Prepare examples of how you've successfully led a team in the past, focusing on communication, accountability, and driving results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you had to adapt your approach to meet customer needs or resolve team conflicts, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for progression, or how River Island fosters a diverse and inclusive culture. This shows your genuine interest in the role and the company.
